Ecommerce Administrator in Leeds

To provide administrative support across all ecommerce channels, including Amazon Vendor Central, Amazon Seller Central, and the Direct-to-Consumer website. This role is responsible for ensuring the smooth day-to-day operation of ecommerce accounts through accurate order processing, catalogue maintenance, stock coordination, and system alignment.

The job holder also plays a key role in supporting customer service activities by handling inquiries, resolving issues, and maintaining high service standards, ensuring delivery of a great customer experience across all platforms.

Key Responsibilities:

• Support the Customer Experience team with website enquiries when required, ensuring all communications are handled professionally and within agreed service levels.
• Maintain high levels of customer satisfaction by consistently meeting SLA response times, monitoring customer reviews and ensuring ecommerce account health metrics remain within healthy performance standards.
• Prepare accurate ecommerce data for monthly reporting to the Ecommerce Operations Manager, ensuring information is delivered in a timely manner.
• Extract and compile performance data from Amazon and ecommerce platforms for presentation during monthly ecommerce team meetings.
• Analyse weekly purchase order trends, including volume, value and fulfilment performance, providing clear insights and updates to support informed decision making across the ecommerce team.
• Track and report on cancellations, discrepancies and operational issues, proactively escalating concerns to the Ecommerce Operations Manager and relevant stakeholders where required.
• Contribute to continuous improvement across ecommerce operations by identifying process optimisation opportunities and providing data-driven recommendations to support the ecommerce team and internal stakeholders.
• Perform daily administrative tasks within Amazon Vendor Central and Seller Central.
• Monitor and process purchase orders, ensuring accuracy and timely confirmation.
• Reconcile orders between Amazon platforms and ERP system (D365) via EDI.
• Investigate and resolve discrepancies, liaising with internal teams (IT, Finance, Commercial).
• Request PO amendments, extensions and support account queries via Amazon Vendor Services (AVS).
• Support onboarding and setup of new vendor accounts, delivery locations and system integrations.
• Ensure daily stock level monitoring within Vendor Central, proactively liaising with the Category Manager to address risks, shortages or replenishment requirements.
• Maintain accurate and up-to-date product availability across all ecommerce platforms through twice-daily reviews and updates.
• Ensure the accuracy of inventory data between ERP and Amazon systems, taking responsibility for identifying, investigating and resolving discrepancies with relevant stakeholders.
• Provide weekly updates on availability to the Ecommerce Operations Manager and take accountability for resolving stock-related issues and minimising disruption to sales performance.
• Maintain product catalogues across Vendor Central and ecommerce platforms, ensuring listings are accurate, optimised and aligned with best practice standards.
• Respond to customer enquiries across Amazon and D2C channels in a timely and professional manner.
• Resolve all ecommerce returns, refunds and customer complaints in line with company and platform policies, ensuring a consistently high standard of customer experience.
• Take responsibility for identifying and escalating complex customer issues to the appropriate internal teams to ensure timely resolution.

Knowledge, Skills & Experience Required:

• Previous experience working with Amazon Vendor Central and/or Seller Central.
• Exceptional organisational and administrative skills, with the ability to effectively prioritise a high volume of competing tasks, projects, and stakeholder requests in a fast-paced environment while consistently meeting deadlines.
• Strong attention to detail and commitment to accuracy.
• Proven experience and success in a customer service or customer-facing role.
• Proficiency in Microsoft Excel, including formulas, lookups, data analysis, and pivot tables.
• Excellent written and verbal communication skills, with the ability to build effective relationships and work collaboratively across teams and stakeholders.
• Ability to work independently, take ownership of workloads, and ensure tasks are followed through to completion.
• Analytical mindset with strong numerical and problem-solving skills.
• Experience supporting ecommerce operations across multiple European markets.
• Background in FMCG or consumer electronics industries.
• Previous experience working with ERP systems (e.g. D365) and EDI processes.
• Permanent
• Hybrid
• Full Time – 35 Hours per week
• Enhanced Maternity & Paternity Benefits
• Competitive Salary & Bonus
• Generous Discount on Products
• 30 Days Holiday per year + Bank Holidays
• Free Healthcare Cash Plan Cover

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