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For Companies At a Glance
- Tasks: Manage client relationships and oversee programmatic campaigns with a focus on growth.
- Company: Audience Store is a data-driven, creative company transforming media strategies since 2013.
- Benefits: Enjoy hybrid working, real responsibility, and a supportive team culture.
- Why this job: Join a passionate team and make a meaningful impact in digital media.
- Qualifications: 3+ years in a client-facing role with strong programmatic advertising knowledge.
- Other info: Located near Warren Street tube station, with a vibrant office atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
At Audience Store, we’re not just another programmatic provider. We’re audience-obsessed, data-fuelled, and creatively charged. Since 2013, we’ve helped brands discover new customers and unlock incremental growth by combining rich behavioural insight with precision programmatic activation. Our proprietary planning tool, Discover AI, digs deeper than demographics—surfacing the mindsets, motivations, and moments that move audiences across the open web. That’s how we deliver media strategies that don’t just perform—they transform. We’re a close-knit team, with a collaborative culture, and a genuine passion for helping brands grow. If you’re ready to be part of something meaningful, we want to meet you.
About the Role
We’re looking for a driven, detail-loving and strategically minded Client Services Account Manager to join our growing team. This is an exciting opportunity for someone with solid client-facing experience and who’s passionate about digital media, programmatic advertising, and building high-impact client relationships. You’ll work closely with senior leaders and delivery teams to manage day-to-day client relationships, plan and oversee programmatic campaigns, and uncover new growth opportunities. You’ll become the go-to for your clients—someone who gets their business, solves problems before they arise, and always adds value.
What You’ll Be Doing
- Client Relationship Management
- Own day-to-day client communications, building trust and demonstrating strategic value at every touchpoint
- Lead kick-offs, mid-campaign check-ins, and post-campaign reviews with insight-led storytelling
- Act as the key link between client stakeholders and our internal teams (sales, tech, creative, trading)
- Be proactive, solution-focused, and always one step ahead of client needs
- Media Strategy & Planning
- Translate briefs into programmatic strategies that align with client KPIs
- Use planning tools, first-party data and audience insights to craft impactful media plans
- Collaborate with traders and performance specialists to optimise campaigns in-flight
- Deliver clear, compelling PCAs and business reviews that drive renewals and growth
- Commercial & Operational Excellence
- Protect and grow client revenue through upweights, renewals and cross-sell opportunities
- Ensure timely forecasting and accurate reporting of financials and performance
- Maintain excellent internal process hygiene (status docs, briefings, timelines, POs)
- Spot inefficiencies and suggest new tools, tactics or services to improve our client offering
- Team & Culture Contribution
- Stay ahead of industry trends, competitor activity and client category news
- Champion new ideas—from creative asset suggestions to smarter ways of working
- Support the sales team at events and new business meetings when needed
- Share learnings and successes with the team, helping us all level up
What We’re Looking For
- 3+ years of experience in a client-facing role within digital media, agency, or ad tech business
- Strong understanding of Programmatic Advertising and audience planning
- Exceptional communication, presentation and stakeholder management skills
- A proactive attitude with a creative, solutions-first mindset
- Highly organised with an eagle eye for detail and deadlines
- Confidence using Excel, PowerPoint, Outlook; bonus if you’ve used Adobe, Notion, or AI tools like ChatGPT
- Someone who thrives in a small, dynamic team and wants to make a big impact
Why Join Us?
- Flexibility – Hybrid working: WFH Mon/Tues/Fri, collaborate in-person Wed/Thurs
- Autonomy & Growth – Real responsibility, real impact, and real room to grow
- Innovation at Heart – Use AI, creativity, and insight to push boundaries
- Thriving Culture – Collaborative, curious, kind—and proud of it
- Central Office – Right by Warren Street and Great Portland Street tube stations (with great coffee and even better people)
Ready to Connect the Dots Between Audiences and Outcomes? If you’re passionate about digital, data and delivering standout client experiences, we want to hear from you!
Client Services Account Manager employer: Audience Store
Contact Detail:
Audience Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in programmatic advertising and digital media. This knowledge will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and expertise.
✨Tip Number 2
Network with professionals in the digital media space, especially those who work in client services or account management. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at Audience Store.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and ability to add value, as these are key traits that Audience Store is looking for in a Client Services Account Manager.
✨Tip Number 4
Showcase your familiarity with tools like Excel and PowerPoint, as well as any experience with AI tools. Being able to demonstrate your technical skills will set you apart from other candidates and align with the innovative spirit of Audience Store.
We think you need these skills to ace Client Services Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Services Account Manager position. Tailor your application to highlight relevant experience in client-facing roles and programmatic advertising.
Craft a Compelling CV: Your CV should clearly showcase your 3+ years of experience in digital media or ad tech. Emphasise your communication skills, attention to detail, and any specific tools you've used, such as Excel or PowerPoint, to demonstrate your fit for the role.
Write a Tailored Cover Letter: In your cover letter, express your passion for digital media and how your proactive attitude aligns with the company's culture. Mention specific examples of how you've built client relationships and contributed to campaign success in previous roles.
Highlight Your Problem-Solving Skills: Since the role requires a solutions-first mindset, include examples in your application that demonstrate how you've proactively solved client issues or improved processes in past positions. This will show your potential employer that you can add value from day one.
How to prepare for a job interview at Audience Store
✨Showcase Your Client Relationship Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you built trust and added strategic value, as this role heavily focuses on client communications.
✨Demonstrate Your Knowledge of Programmatic Advertising
Brush up on the latest trends and tools in programmatic advertising. Be ready to discuss how you would translate client briefs into effective media strategies, showcasing your understanding of audience planning and campaign optimisation.
✨Be Proactive and Solution-Oriented
During the interview, illustrate your proactive approach by discussing how you've anticipated client needs in the past. Share specific instances where you identified potential issues and provided solutions before they became problems.
✨Prepare for Insight-Led Storytelling
Since the role involves leading campaign reviews with insight-led storytelling, practice presenting data and insights in a compelling way. Think about how you can turn numbers into narratives that resonate with clients and drive renewals.
