Senior Account Manager

A specialist partner, ecosystem and channel marketing consultancy, Coterie helps complex B2B and technology-led organisations accelerate growth by simplifying how they work with partners, alliances and ecosystems.

The Senior Account Manager is responsible for the day-to-day management, commercial leadership and growth of client accounts within Coterie’s partner and ecosystem marketing consultancy. This role sits at the centre of client delivery, acting as the primary operational lead on accounts and a key conduit between clients and Coterie’s delivery teams.

The Senior Account Manager ensures work is clearly briefed, commercially sound, well-coordinated and delivered to a high standard, while building trusted client relationships that support retention, account growth and long-term client value.

Key Responsibilities

• Client Relationship Management
• Act as the primary day-to-day point of contact for assigned clients.
• Build strong, collaborative relationships with client stakeholders through clear communication and reliable delivery.
• Develop a solid understanding of each client’s business, objectives, growth priorities and partner ecosystem.
• Ensure client briefs are clear, complete and aligned to objectives before work enters delivery.
• Manage client expectations around scope, timelines, budgets and outputs.
• Organise and lead regular client status meetings and reviews.
• Operate confidently with senior client stakeholders, representing Coterie professionally.
• Identify early signals of client dissatisfaction, scope creep or misalignment and address them proactively.
• Account Delivery and Workflow Management
• Manage the smooth progression of work across accounts from brief through to delivery.
• Coordinate internal teams to ensure projects are delivered on time, on budget and to agreed standards.
• Lead weekly WIP and status meetings to manage workload, priorities and risks.
• Ensure accurate and timely completion of estimates, schedules, contact reports, purchase orders and status documentation.
• Take accountability for delivery quality and delivery confidence across assigned accounts.
• Commercial Management
• Maintain a clear view of commercial performance across assigned accounts.
• Track spend, income, margin and progress against agreed scopes, escalating risks where identified.
• Promote strong financial hygiene, including timely and accurate completion of timesheets.
• Account Growth and Business Development Support
• Support organic growth across existing accounts by identifying opportunities for additional or repeat work.
• Contribute to proposals, recommendations and pitch activity as required.
• Team Collaboration and Support
• Provide clear direction and support to account teams on assigned projects.
• Encourage collaboration and effective communication across disciplines.
• Support the development of junior team members through feedback, coaching and knowledge sharing.
• Contribution to the Agency
• Share insight from client work to inform continuous improvement of services and processes.
• Act as a positive ambassador for Coterie’s values, behaviours and ways of working.

Success Measures (12–18 months)

• High levels of client satisfaction and retention.
• Consistent delivery of work on time and to budget.
• Strong delivery organisation and forecasting support.
• Evidence of trusted client relationships with senior stakeholders.

About You

• Proven experience as a Senior Account Manager or Account Manager within an agency or consultancy environment.
• Strong client handling skills with confidence managing day-to-day stakeholder relationships.
• Strong commercial awareness and comfort working with budgets, profitability, forecasting and account growth.
• Highly organised with strong delivery and coordination skills.
• Collaborative, supportive and team-focused working style.