At a Glance
- Tasks: Lead client accounts, ensuring smooth delivery and strong relationships.
- Company: Join Coterie, a dynamic consultancy transforming B2B marketing.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team focused on excellence and innovation.
- Why this job: Make a real impact in a collaborative environment with global reach.
- Qualifications: Experience in account management and strong client relationship skills.
The predicted salary is between 48000 - 50000 £ per year.
A specialist partner, ecosystem and channel marketing consultancy, Coterie helps complex B2B and technology-led organisations accelerate growth by simplifying how they work with partners, alliances and ecosystems.
The Senior Account Manager is responsible for the day-to-day management, commercial leadership and growth of client accounts within Coterie’s partner and ecosystem marketing consultancy. This role sits at the centre of client delivery, acting as the primary operational lead on accounts and a key conduit between clients and Coterie’s delivery teams.
The Senior Account Manager ensures work is clearly briefed, commercially sound, well-coordinated and delivered to a high standard, while building trusted client relationships that support retention, account growth and long-term client value.
Key Responsibilities
- Client Relationship Management
- Act as the primary day-to-day point of contact for assigned clients.
- Build strong, collaborative relationships with client stakeholders through clear communication and reliable delivery.
- Develop a solid understanding of each client’s business, objectives, growth priorities and partner ecosystem.
- Ensure client briefs are clear, complete and aligned to objectives before work enters delivery.
- Manage client expectations around scope, timelines, budgets and outputs.
- Organise and lead regular client status meetings and reviews.
- Operate confidently with senior client stakeholders, representing Coterie professionally.
- Identify early signals of client dissatisfaction, scope creep or misalignment and address them proactively.
- Account Delivery and Workflow Management
- Manage the smooth progression of work across accounts from brief through to delivery.
- Coordinate internal teams to ensure projects are delivered on time, on budget and to agreed standards.
- Lead weekly WIP and status meetings to manage workload, priorities and risks.
- Ensure accurate and timely completion of estimates, schedules, contact reports, purchase orders and status documentation.
- Take accountability for delivery quality and delivery confidence across assigned accounts.
- Commercial Management
- Maintain a clear view of commercial performance across assigned accounts.
- Track spend, income, margin and progress against agreed scopes, escalating risks where identified.
- Promote strong financial hygiene, including timely and accurate completion of timesheets.
- Account Growth and Business Development Support
- Support organic growth across existing accounts by identifying opportunities for additional or repeat work.
- Contribute to proposals, recommendations and pitch activity as required.
- Team Collaboration and Support
- Provide clear direction and support to account teams on assigned projects.
- Encourage collaboration and effective communication across disciplines.
- Support the development of junior team members through feedback, coaching and knowledge sharing.
- Contribution to the Agency
- Share insight from client work to inform continuous improvement of services and processes.
- Act as a positive ambassador for Coterie’s values, behaviours and ways of working.
Success Measures (12–18 months)
- High levels of client satisfaction and retention.
- Consistent delivery of work on time and to budget.
- Strong delivery organisation and forecasting support.
- Evidence of trusted client relationships with senior stakeholders.
About You
- Proven experience as a Senior Account Manager or Account Manager within an agency or consultancy environment.
- Strong client handling skills with confidence managing day-to-day stakeholder relationships.
- Strong commercial awareness and comfort working with budgets, profitability, forecasting and account growth.
- Highly organised with strong delivery and coordination skills.
- Collaborative, supportive and team-focused working style.
Senior Account Manager employer: Audience Collective
At Adgen, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters collaboration and personal growth. As a Campaign Delivery Executive, you'll enjoy the benefits of hybrid working, competitive salary, and ample holiday, all while playing a crucial role in delivering impactful campaigns for leading education providers. Our commitment to employee development and a positive environment ensures that you will thrive in your career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Audience Collective and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Audience Collective are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Audience Collective on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Audience Collective. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Audience Collective. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Audience Collective:Show us that you’ve done your homework! In your application, briefly mention what you admire about Audience Collective’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Audience Collective
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Audience Collective will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Audience Collective, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
