At a Glance
- Tasks: Manage bookings, support members, and ensure smooth daily operations.
- Company: Join a vibrant creative studio focused on community engagement.
- Benefits: Earn a competitive wage plus commission and bonuses.
- Other info: Flexible part-time hours with opportunities for growth in a dynamic environment.
- Why this job: Be the heartbeat of our studio, connecting with artists and creatives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 10400 - 20800 £ per year.
Position Type: Part‑Time, 20 to 25 hours per week.
Base Wage: $200 to $400 per week.
Commission: 10 to 20 percent per booked session, plus membership bonuses.
Role Purpose
The Client Success and Booking Manager keeps AudibleHeaT running smoothly each day. This position handles all inbound communication, manages bookings, supports members, and maintains consistent client flow. Their work stabilizes revenue, increases customer satisfaction, and frees leadership to focus on engineering, creative direction, partnerships, and expansion.
Core Responsibilities
- Answer calls, texts, emails, and social messages
- Provide clear information about services and pricing
- Respond quickly to new leads
- Maintain a friendly, professional tone that reflects the brand
Booking Management
- Convert inquiries into confirmed paid sessions
- Handle scheduling, rescheduling, and cancellations
- Follow up with leads who have not booked
- Maintain a weekly target of 10 to 20 confirmed sessions
Member Support
- Explain membership tiers and perks
- Assist members with booking and perk usage
- Follow up with inactive members to encourage engagement
- Support early adopters and trial members during onboarding
Outreach and Relationship Building
- Reconnect with past clients to bring them back into the studio
- Engage with local singers, musicians, podcasters, and creatives
- Promote upcoming events and workshop opportunities
- Build simple referral and partnership pipelines with local creatives, churches, choirs, and community groups
Admin and Reporting
- Track bookings, conversations, conversions, and membership interest
- Provide weekly reports to leadership
- Maintain simple CRM or tracking tools for accountability and optimization
Ideal Candidate Profile
- Strong communicator with a warm and confident presence
- Comfortable speaking with artists and creatives
- Organized, reliable, and proactive
- Enjoys follow-up conversations and helping people book sessions
- Customer service, hospitality, or light sales experience preferred
- Understands the creative industry mindset (preferred, not required)
Performance Goals
- Maintain an average of 10 to 20 booked sessions weekly
- Generate 2 to 4 new memberships monthly
- Show consistent follow-up and client retention
- Increase monthly recurring revenue through membership engagement
- Reduce missed calls and lost opportunities to near zero
Community and Business Impact
This position ensures rapid response times, improved customer experience, and consistent studio activity. It increases local creative engagement, grows measurable revenue streams, and supports Portsmouth’s goals of small business stabilization, job creation, and community enrichment.
This position is essential for AudibleHeaT’s operational stability and prepares the foundation for future expansion into larger spaces, additional programs, and a broader membership ecosystem.
Client Success and Booking Manager in Cornholme employer: AudibleHeaT
AudibleHeaT is an exceptional employer that prioritises employee growth and community engagement in the vibrant city of Portsmouth. With a supportive work culture that values creativity and collaboration, employees enjoy flexible part-time hours, competitive commission structures, and opportunities to connect with local artists and creatives. Join us to be part of a mission-driven team that not only enhances client satisfaction but also contributes to the enrichment of our local community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success and Booking Manager in Cornholme
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like AudibleHeaT and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at AudibleHeaT and let us see your personality shine through!
We think you need these skills to ace Client Success and Booking Manager in Cornholme
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and AudibleHeaT.
Get Familiar with Our Brand:Before applying, take some time to learn about AudibleHeaT and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at AudibleHeaT
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress AudibleHeaT.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which AudibleHeaT will surely appreciate.
