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For Companies At a Glance
- Tasks: Handle customer enquiries, manage orders, and provide top-notch service.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for personal growth and learning in a fast-paced environment.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Executive Account Manager (Permanent) employer: Auctus Recruitment
Contact Detail:
Auctus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Account Manager (Permanent)
✨Tip Number 1
Get to know the company inside out! Research their products, branding methods, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone manner! Since you'll be handling enquiries over the phone, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your attention to detail! When discussing quotes and visuals, make sure to highlight your ability to manage amendments and approvals efficiently. Use examples from past experiences to demonstrate how you’ve nailed this in the past.
✨Tip Number 4
Don’t forget to follow up! After your initial conversation, send a quick thank-you email reiterating your interest in the role. It shows professionalism and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Executive Account Manager (Permanent)
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling customer enquiries, make sure your written application reflects your clear communication style. Use concise language and a friendly tone to demonstrate how you can connect with clients.
Highlight Your Attention to Detail: In this role, accuracy is key! When crafting your application, pay close attention to spelling and grammar. This not only shows your attention to detail but also sets the tone for how you’ll manage quotes and orders.
Demonstrate Your Customer Service Experience: We want to see how you've excelled in customer service or inside sales before. Share specific examples in your application that showcase your ability to handle enquiries and convert them into successful orders.
Keep It Organised: Just like managing orders, your application should be well-structured. Use headings, bullet points, and clear sections to make it easy for us to read. And remember, apply through our website for the best chance!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities like handling customer enquiries and managing orders. Brush up on your product knowledge and be ready to discuss how you can advise clients effectively.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer interactions in the past, whether over the phone or via email. This will demonstrate your confident phone manner and written skills.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might want to share specific instances where your meticulousness led to successful outcomes, especially in managing quotes and approvals. This will show that you can maintain accuracy in documentation and processes.
✨Prepare for Numbers Talk
Brush up on your numeracy skills, especially regarding margins, VAT, and pricing. Be ready to discuss how you’ve used these skills in previous roles. This will help you stand out as someone who can handle the financial aspects of the job with ease.