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For Companies At a Glance
- Tasks: Handle customer enquiries, manage orders, and provide top-notch service.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Fast-paced environment with plenty of room to grow your skills.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Account Executive in Essex employer: Auctus Recruitment
Contact Detail:
Auctus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Essex
✨Tip Number 1
Get to know the company inside out! Research their products, branding methods, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to questions and upselling.
✨Tip Number 3
Stay organised! Use tools like spreadsheets or CRM systems to track your applications and follow-ups. Keeping everything tidy will help you manage multiple deadlines and ensure you don’t miss any opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Account Executive in Essex
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling customer enquiries, make sure your written application reflects your clear communication style. Use concise language and a friendly tone to demonstrate how you can connect with clients effectively.
Highlight Your Attention to Detail: In this role, accuracy is key! When crafting your application, pay close attention to spelling and grammar. This not only shows your attention to detail but also sets the right impression about your work ethic.
Demonstrate Your Customer Service Experience: We want to see how you've handled customer interactions in the past. Share specific examples in your application that showcase your ability to provide professional and timely service, whether over the phone or via email.
Keep It Organised: Just like managing orders, your application should be well-structured. Use headings and bullet points where necessary to make it easy for us to read. And remember, applying through our website is the best way to ensure we see your application!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities like handling customer enquiries and preparing quotes. Brush up on your product knowledge and think about how you can advise clients effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of phone and email interaction, practice your verbal and written communication. Prepare to demonstrate your confident phone manner and clear writing style during the interview. Maybe even role-play some common scenarios!
✨Be Detail-Oriented
Attention to detail is crucial for this position. Bring examples of how you've managed orders or handled documentation in the past. Highlight your experience with CRM systems and how you keep things organised, as this will show you can maintain that 'hygiene' they’re looking for.
✨Prepare for Numbers
Since you'll be dealing with margins, VAT, and pricing, brush up on your numeracy skills. Be ready to discuss how you’ve used these skills in previous roles, and maybe even prepare a few examples of how you’ve successfully upsold or cross-sold products.