At a Glance
- Tasks: Handle customer enquiries, manage orders, and provide top-notch service.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for personal growth and learning in a fast-paced setting.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Executive Account Manager (Permanent) in Colchester employer: Auctus Recruitment
As an Executive Account Manager with us, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and the opportunity to engage with diverse clients, all while being based in a vibrant location that fosters creativity and innovation. Join us to make a meaningful impact and advance your career in a role that values your contributions and encourages professional excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Account Manager (Permanent) in Colchester
✨Tip Number 1
Get to know the company inside out! Research their products, branding methods, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to questions on the spot.
✨Tip Number 3
Showcase your attention to detail! During interviews, share examples of how you've managed orders or handled customer queries in the past. Highlighting your ability to keep things organised will definitely impress them.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Executive Account Manager position!
We think you need these skills to ace Executive Account Manager (Permanent) in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be handling customer enquiries, make sure your written application reflects your clear and confident communication style. Use concise language and avoid jargon to keep it professional yet approachable.
Highlight Relevant Experience:We want to see your customer service or inside sales experience shine through. Be specific about your past roles and how they relate to the responsibilities of the Executive Account Manager position. Tailor your examples to show how you’ve successfully managed orders and client relationships.
Attention to Detail is Key:In this role, accuracy is crucial. Make sure your application is free from typos and errors. Double-check your quotes and visuals in your application to demonstrate your strong attention to detail right from the start.
Use Our Website to Apply:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities like handling customer enquiries and preparing quotes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role requires clear communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer interactions in the past, whether over the phone or via email. This will demonstrate your ability to provide professional service.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about managing orders and ensuring accuracy in quotes. Share specific instances where your meticulousness led to successful outcomes, as this is crucial for the role.
✨Prepare for Numbers
Brush up on your numeracy skills, especially regarding margins and pricing. Be ready to discuss how you’ve handled similar tasks before. This will show that you’re not just a people person but also someone who can manage the financial aspects of the role effectively.
