At a Glance
- Tasks: Handle customer enquiries, manage orders, and provide top-notch service.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for growth and learning in a fast-paced environment.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Account Manager/Executives (Permanent) in Colchester employer: Auctus Recruitment
Join a dynamic team where your contributions as an Account Manager/Executive will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. Located in a vibrant area, we provide a supportive environment that encourages innovation and teamwork, making it an excellent place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager/Executives (Permanent) in Colchester
✨Tip Number 1
Get to know the company inside out! Research their products, branding methods, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to questions on the spot.
✨Tip Number 3
Showcase your attention to detail! During interviews, share examples of how you've managed orders or handled customer queries in the past. Highlighting your organisational skills will make you stand out as a candidate who can keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager/Executives (Permanent) in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be handling customer enquiries, make sure your written application reflects your clear and confident communication style. Use concise language and avoid jargon to keep it professional yet approachable.
Highlight Your Attention to Detail:In this role, attention to detail is key! When crafting your application, double-check for any typos or errors. Mention specific examples from your past experiences where your keen eye for detail made a difference.
Demonstrate Your Customer Service Experience:We want to see how you've excelled in customer service or inside sales before. Share stories that showcase your ability to handle enquiries and convert them into successful outcomes. This will help us see you in action!
Keep It Organised:Just like managing orders, your application should be well-structured. Use headings, bullet points, and clear sections to make it easy for us to read. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities like handling customer enquiries and preparing quotes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the job involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer interactions in the past, whether over the phone or via email. This will demonstrate your ability to provide professional service.
✨Be Detail-Oriented
Attention to detail is crucial for this role. During the interview, highlight your experience with managing orders and ensuring accuracy in documentation. You might even want to mention specific tools you've used, like CRM systems or Excel, to keep things organised.
✨Prepare for Problem-Solving Questions
Expect questions about how you handle challenges, especially regarding order management and client issues. Think of scenarios where you've turned a problem into a positive outcome, as this will showcase your proactive approach and ability to drive repeat business.
