At a Glance
- Tasks: Handle customer enquiries, manage orders, and provide top-notch service.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Fast-paced environment with plenty of room for personal and professional growth.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Account Manager/Executives in Colchester employer: Auctus Recruitment
As an Account Manager/Executive at our company, you'll thrive in a dynamic work environment that prioritises professional growth and employee well-being. We offer comprehensive training, a supportive team culture, and opportunities for career advancement, all while being located in a vibrant area that fosters creativity and collaboration. Join us to make a meaningful impact while enjoying a rewarding work-life balance and competitive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager/Executives in Colchester
✨Tip Number 1
Get to know the company inside out! Research their products, branding methods, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to questions and upselling.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've managed orders or handled documentation in the past. This will demonstrate that you can keep things organised and ensure everything runs smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, if you apply through our website, we can help you track your application status easily!
We think you need these skills to ace Account Manager/Executives in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be handling customer enquiries, make sure your written application reflects your clear communication style. Use concise language and a friendly tone to demonstrate how you can connect with clients.
Highlight Your Attention to Detail:In this role, accuracy is key! When crafting your application, pay close attention to spelling and grammar. This not only shows your attention to detail but also sets the right impression for managing quotes and orders.
Demonstrate Your Customer Service Experience:We want to see how you've excelled in customer service or inside sales before. Share specific examples in your application that showcase your ability to handle enquiries and convert them into successful outcomes.
Keep It Organised:Just like you'll need to manage orders and documentation, keep your application neat and structured. Use bullet points for key achievements and ensure everything flows logically. And remember, apply through our website for the best chance!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Products Inside Out
Make sure you’re familiar with the products and branding methods relevant to the role. This will help you confidently advise clients during the interview and demonstrate your ability to handle customer enquiries effectively.
✨Showcase Your Communication Skills
Practice clear and concise communication, both verbally and in writing. You might be asked to respond to a mock customer enquiry, so being articulate and professional will set you apart from other candidates.
✨Demonstrate Attention to Detail
Prepare to discuss how you manage accuracy in quotes and visuals. Bring examples of how you've handled amendments and approvals in past roles, as this will highlight your strong attention to detail.
✨Familiarise Yourself with KPIs
Understand key performance indicators like conversion rates and average margins. Be ready to discuss how you’ve monitored and reported on these metrics in previous positions, showing that you can drive results in the role.
