At a Glance
- Tasks: Handle customer enquiries, provide quotes, and manage orders from start to finish.
- Company: Dynamic company focused on customer satisfaction and innovative branding solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Account Executive Executive in Colchester employer: Auctus Recruitment
Join a dynamic team where your contributions as an Account Executive will be valued and recognised. Our company fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. Located in a vibrant area, we provide a supportive environment that encourages innovation and rewards hard work, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive Executive in Colchester
✨Tip Number 1
Get to know the company inside out! Research their products, branding methods, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to questions and upselling.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications, follow-ups, and deadlines. This will help you manage your time effectively and ensure you don’t miss any opportunities.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to connect directly. Plus, it shows you're genuinely interested in joining our team. Don’t forget to tailor your approach to highlight your customer service skills!
We think you need these skills to ace Account Executive Executive in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be handling customer enquiries, make sure your written application reflects your clear communication style. Use concise language and a friendly tone to demonstrate how you can connect with clients effectively.
Highlight Your Attention to Detail:In this role, accuracy is key! When crafting your application, pay close attention to spelling, grammar, and formatting. This not only shows your attention to detail but also sets the right impression about your work ethic.
Demonstrate Your Customer Service Experience:We want to see how you've handled customer interactions in the past. Share specific examples in your application that showcase your ability to provide professional service and manage enquiries from start to finish.
Keep It Relevant and Tailored:Make sure your application speaks directly to the job description. Tailor your experiences and skills to match what we're looking for, and don’t forget to apply through our website for the best chance of success!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Products Inside Out
Make sure you’re familiar with the products and branding methods relevant to the role. This will help you confidently advise clients during the interview and demonstrate your ability to handle customer enquiries effectively.
✨Showcase Your Communication Skills
Since clear communication is key, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully managed customer interactions in the past, whether over the phone or via email.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in quotes and visuals. Bring up specific instances where your attention to detail made a difference in your previous roles, especially when managing orders or liaising with suppliers.
✨Prepare for KPI Discussions
Familiarise yourself with key performance indicators relevant to the role, such as conversion rates and proof approval cycle times. Be prepared to discuss how you’ve monitored and improved these metrics in your past experiences.
