At a Glance
- Tasks: Handle customer enquiries, prepare quotes, and manage orders from start to finish.
- Company: Dynamic company focused on customer satisfaction and innovative branding solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and develop your skills.
- Why this job: Join a vibrant team and make a real difference in client success and satisfaction.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Account Executive/Account Director in Colchester employer: Auctus Recruitment
Join a dynamic team where your contributions as an Account Executive/Account Director will be valued and recognised. Our company fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. Located in a vibrant area, we provide a supportive environment that encourages innovation and rewards hard work, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive/Account Director in Colchester
✨Tip Number 1
Get to know the company inside out! Research their products, branding methods, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to questions and upselling.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications, follow-ups, and deadlines. This will help you manage your time effectively and ensure you don’t miss any opportunities.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your skills directly to us, making it easier for you to stand out from the crowd.
We think you need these skills to ace Account Executive/Account Director in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be handling customer enquiries, make sure your written application reflects your clear communication style. Use concise language and a friendly tone to demonstrate how you can connect with clients effectively.
Highlight Your Attention to Detail:In this role, accuracy is key! When crafting your application, pay close attention to spelling, grammar, and formatting. This not only shows your attention to detail but also sets the right impression about your work ethic.
Demonstrate Your Customer Service Experience:We want to see how you've excelled in customer service or inside sales before. Share specific examples in your application that showcase your ability to handle enquiries and convert them into successful orders.
Keep It Professional Yet Personal:While we love a professional approach, don’t shy away from letting your personality shine through. A touch of authenticity can make your application stand out. And remember, apply through our website for the best chance!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products and branding methods relevant to the role. This will help you confidently advise clients during the interview and demonstrate your expertise.
✨Practice Your Communication Skills
Since clear communication is key for this position, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your phone manner and email etiquette.
✨Showcase Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it’s managing orders or producing accurate quotes, being able to highlight these moments will impress your interviewers.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators like conversion rates and average margins. Be prepared to discuss how you’ve monitored and reported on these metrics in previous roles, as this shows you understand the business side of the job.
