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For Companies At a Glance
- Tasks: Handle customer enquiries, prepare quotes, and manage orders from start to finish.
- Company: Dynamic company focused on customer service and innovative branding solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Account Executive in Colchester employer: Auctus Recruitment
Contact Detail:
Auctus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Colchester
✨Tip Number 1
Get to know the company inside out! Research their products, branding methods, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer enquiries, it’s crucial to sound confident and friendly. Grab a friend and do some mock calls to get comfortable with responding to questions on the spot.
✨Tip Number 3
Show off your attention to detail! When discussing quotes and visuals, mention any past experiences where you nailed accuracy. It’ll help you stand out as someone who can manage orders without a hitch.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you're proactive and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Account Executive in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling customer enquiries, make sure your written application reflects your clear and confident communication style. Use concise language and avoid jargon to keep it professional yet approachable.
Highlight Your Attention to Detail: We love candidates who pay attention to the little things! When writing your application, double-check for typos and ensure your formatting is consistent. This shows us you can manage orders and documentation with precision.
Demonstrate Your Customer Service Experience: Share specific examples from your past roles where you've provided excellent customer service. This could be through handling enquiries or managing orders. We want to see how you can bring that experience to our team!
Keep It Relevant and Tailored: Make sure your application speaks directly to the role of Account Executive. Tailor your CV and cover letter to highlight relevant skills and experiences that align with the job description. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Products Inside Out
Make sure you’re familiar with the products and branding methods relevant to the role. This will help you confidently advise clients during the interview and demonstrate your ability to handle customer enquiries effectively.
✨Showcase Your Communication Skills
Practice clear and concise communication, both verbally and in writing. Since the role involves responding to enquiries via phone and email, being able to articulate your thoughts well will impress the interviewers.
✨Demonstrate Attention to Detail
Prepare examples that highlight your attention to detail, especially when it comes to managing orders and producing accurate quotes. Mention any past experiences where your meticulousness led to successful outcomes.
✨Familiarise Yourself with CRM Tools
Since maintaining documentation and hygiene in the CRM is crucial, show your willingness to learn new systems. If you have experience with similar tools, be sure to mention it, as it will reflect your adaptability and readiness for the role.