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For Companies At a Glance
- Tasks: Handle customer enquiries, manage orders, and provide top-notch service.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for personal growth and learning in a fast-paced environment.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Locations
Executive Account Manager (Permanent) in Colchester, Essex employer: Auctus Recruitment
Contact Detail:
Auctus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Account Manager (Permanent) in Colchester, Essex
✨Tip Number 1
Get to know the company inside out! Research their products, branding methods, and recent projects. This way, when you chat with them, you can show off your knowledge and passion, making you stand out as a candidate.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to questions and upselling.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've managed orders or handled documentation in the past. This will demonstrate that you can keep things organised and ensure everything runs smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Executive Account Manager (Permanent) in Colchester, Essex
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling customer enquiries, make sure your written application reflects your clear communication style. Use concise language and a friendly tone to demonstrate how you can connect with clients effectively.
Highlight Your Attention to Detail: In this role, accuracy is key! When crafting your application, pay close attention to spelling, grammar, and formatting. This not only shows your attention to detail but also sets the right impression about your work ethic.
Demonstrate Your Customer Service Experience: We want to see how you've excelled in customer service or sales roles before. Share specific examples in your application that showcase your ability to handle enquiries and convert them into successful orders.
Keep It Professional Yet Personal: While we love a professional approach, don’t shy away from letting your personality shine through. A touch of authenticity can make your application stand out. And remember, apply through our website for the best chance!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities, especially around handling customer enquiries and managing orders. Brush up on your product knowledge and be ready to discuss how you can advise clients effectively.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer interactions in the past, whether over the phone or via email.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might want to share specific instances where your meticulousness led to successful outcomes, like producing accurate quotes or managing complex orders without errors.
✨Demonstrate Your Proactivity
This role requires a proactive approach, so come prepared with examples of how you've upsold or cross-sold in previous positions. Discuss how you’ve taken ownership of projects from start to finish and how you chase down approvals and payments efficiently.