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For Companies At a Glance
- Tasks: Handle customer enquiries, provide quotes, and manage orders from start to finish.
- Company: Dynamic company focused on customer satisfaction and innovative branding solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Locations
Account Executive in Colchester, Essex employer: Auctus Recruitment
Contact Detail:
Auctus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Colchester, Essex
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to questions and upselling.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications, follow-ups, and deadlines. This will help you manage your time effectively and ensure you don’t miss any opportunities.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're genuinely interested in joining our team. Don’t forget to tailor your approach to highlight your customer service experience!
We think you need these skills to ace Account Executive in Colchester, Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be handling enquiries via phone and email, it's crucial to demonstrate your clear written and verbal communication skills. Use concise language and a friendly tone in your application to reflect how you'd interact with clients.
Highlight Attention to Detail: We love candidates who pay attention to detail! Make sure to proofread your application for any typos or errors. Mention any experiences where your attention to detail made a difference, especially in managing orders or preparing quotes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which is a great trait for an Account Executive!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Products Inside Out
Make sure you’re familiar with the products and branding methods the company offers. This will help you confidently advise clients during the interview and demonstrate your ability to handle customer enquiries effectively.
✨Showcase Your Communication Skills
Practice clear and concise communication, both verbally and in writing. Since the role involves responding to enquiries via phone and email, being able to articulate your thoughts well will impress the interviewers.
✨Demonstrate Attention to Detail
Prepare for the interview by reviewing your past experiences where attention to detail was crucial. Be ready to discuss how you’ve managed accurate quotes and documentation in previous roles, as this is key for the Account Executive position.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to the role, such as conversion rates and proof approval cycle times. Being able to discuss these metrics and how you can contribute to improving them will show your proactive approach.