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For Companies At a Glance
- Tasks: Handle customer enquiries, manage orders, and provide top-notch service.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for personal growth and learning in a fast-paced setting.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Account Manager/Executives (Permanent) employer: Auctus Recruitment
Contact Detail:
Auctus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager/Executives (Permanent)
✨Tip Number 1
Get to know the company inside out! Research their products, branding methods, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to questions and upselling.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications, follow-ups, and deadlines. This will help you manage your time effectively and ensure you don’t miss any opportunities.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're genuinely interested in joining our team. Don’t forget to tailor your approach to highlight your customer service experience!
We think you need these skills to ace Account Manager/Executives (Permanent)
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling customer enquiries, make sure your written application reflects your clear and confident communication style. Use concise language and avoid jargon to keep it professional yet approachable.
Highlight Your Attention to Detail: In this role, attention to detail is key! When crafting your application, double-check for any typos or errors. Mention specific examples from your past experiences where your keen eye for detail made a difference.
Demonstrate Your Customer Service Experience: We want to see how you've excelled in customer service or inside sales before. Share stories that showcase your ability to handle enquiries and convert them into successful outcomes. Make it relatable!
Keep It Organised and Professional: Just like managing orders, your application should be well-structured. Use headings, bullet points, and clear sections to make it easy for us to read. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities like handling customer enquiries and managing orders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer interactions in the past, whether over the phone or via email. This will demonstrate your ability to provide professional service.
✨Be Numbers Savvy
Brush up on your numeracy skills, especially when it comes to margins, VAT, and pricing. You might be asked to discuss how you would approach quoting or upselling, so being comfortable with numbers will give you an edge during the interview.
✨Demonstrate Attention to Detail
Prepare to discuss how you manage multiple deadlines and maintain documentation. Share specific examples where your attention to detail made a difference in your previous roles. This will highlight your ability to keep things organised and efficient, which is key for this position.