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For Companies At a Glance
- Tasks: Handle customer enquiries, provide quotes, and manage orders from start to finish.
- Company: Dynamic company focused on customer satisfaction and innovative branding solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business.
Key Responsibilities
- Respond to enquiries and provide professional, timely service across phone and email.
- Produce accurate quotes, visuals and proofs; manage amendments and approvals.
- Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
- Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
- Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
- Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
- Take ownership of enquiries from first contact to completion and follow handover/cover processes.
What You'll Bring
- Customer service and/or inside sales experience.
- Clear written and verbal communication and a confident phone manner.
- Strong attention to detail and good time-management across multiple deadlines.
- Numeracy for margins, VAT and tiered pricing.
- Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.
Account Executive employer: Auctus Recruitment
Contact Detail:
Auctus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with responding to questions and upselling.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications, follow-ups, and deadlines. This will help you manage your time effectively and ensure you don’t miss any opportunities.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're genuinely interested in joining our team. Don’t forget to tailor your approach to highlight your customer service experience!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling customer enquiries, make sure your written application reflects your clear communication style. Use concise language and avoid jargon to demonstrate how you can convey information effectively.
Highlight Your Attention to Detail: In this role, accuracy is key! When filling out your application, double-check for any typos or errors. This not only shows your attention to detail but also sets the tone for how you’ll manage quotes and orders.
Demonstrate Your Customer Service Experience: We want to see how you've handled customer interactions in the past. Share specific examples in your application that showcase your ability to provide professional and timely service, whether over the phone or via email.
Keep It Organised: Just like managing orders, your application should be well-structured. Use headings and bullet points where necessary to make it easy for us to read. And remember, applying through our website is the best way to ensure we get your details!
How to prepare for a job interview at Auctus Recruitment
✨Know Your Products Inside Out
Make sure you’re familiar with the products and branding methods relevant to the role. This will help you confidently advise clients during the interview and demonstrate your ability to handle customer enquiries effectively.
✨Showcase Your Communication Skills
Practice clear and concise communication, both verbally and in writing. You might be asked to respond to a mock customer enquiry, so being articulate and professional will set you apart from other candidates.
✨Demonstrate Attention to Detail
Prepare for questions that assess your attention to detail, especially when it comes to producing accurate quotes and managing orders. Bring examples of how you've successfully managed similar tasks in the past.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to the role, such as conversion rates and proof approval cycle times. Be prepared to discuss how you’ve monitored or improved these metrics in previous roles.