Client Services Systems Administrator

To provide excellent support, administration, and management of sales, bids and contract finding systems to support the

companywide strategic growth.

Working within the Client Services team to ensure that the company is aware of all potential opportunities and that the correct

information is updated into the relevant systems to deliver accurate results and information. Working closely with the marketing

team to maximise the use of HubSpot CRM through targeted communication campaigns and client interaction.

This role would suit an individual who is looking to support a busy customer facing department and use their excellent

communication skills to support growth and deal with a range of stakeholders., * Manage and optimise HubSpot platform, ensuring seamless operation across teams

• Implement and maintain Autogen.AI and Contracts Advance systems

• Oversee data integrity, user activity, and system performance for all platforms

• Create and manage automated workflows to streamline processes

• Develop and maintain custom reports and dashboards for performance tracking

• Provide training and support to internal users on all systems

• Collaborate with bid teams to integrate relevant data and processes into platforms

• Support marketing initiatives by leveraging AI-powered tools for content creation and brand consistency

• Assist in managing contract lifecycles using Contracts Advance

• Implement and optimise business processes to ensure efficiency across departments

• Coordinate with business development teams to align platform capabilities with growth strategies

• Manage user roles, system access, and permissions across all platforms

• Oversee integrations between HubSpot, Autogen.AI, Contracts Advance, and other tech stack products

• Monitor and report on key performance indicators (KPIs) to stakeholders

• Continuously research and implement best practices and new features to maximise platform utilisation

Person Specification

To ensure effective delivery of this role and fully contribute towards team and business objectives, the postholder will need to

meet the following criteria.

• A formal qualification is welcomed, but not essential. However, applicants must be proficient with computer and internet

technology

• Willingness to learn new skills to enable career development and willingness to learn about the sector and business.

• Positive and professional attitude and willingness to deliver an excellent service at all times.

• Team player, happy to work autonomously and with direction, where appropriate

• Treat all stakeholders with respect and behave openly and honestly

• Ability to influence others and constructively challenge the status quo where required

• Ability to react positively to change

• Excellent organisational and time management skills, ability to prioritise effectively

• Good communication skills

• Well-developed IT skills and proficient in Microsoft Office

• Creative where needed, with excellent attention to detail

• Significant experience within a customer-facing role is a must for this position

Desirable

• An administration qualification would be beneficial

• Exposure to managing a variety of stakeholders from support staff to director level would be beneficial