Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Service Engineer, providing hands-on support and repairs for our products.
- Company: Work with a leading European organization known for its collaborative and growing team culture.
- Benefits: Enjoy a flexible work environment with opportunities for personal and professional development.
- Why this job: Make a real impact by helping customers in the care sector with your problem-solving skills.
- Qualifications: Experience in field-based equipment repair is a plus; patience and empathy are essential.
- Other info: Manage your own schedule and enjoy a variety of customer interactions.
The predicted salary is between 28800 - 43200 £ per year.
Service Engineer We are working exclusively with a well-known, European leading organisation on the lookout for an experienced, hands-on Service Engineer to join them across the South East of England. This is a great opportunity to join a great company within a collaborate and growing team. The service engineers provide essential hands-on support on all company products. They deliver professional onsite repairs and fault finding for both domestic and commercial customers. Some customers are in the care sector, so patience and empathy is key to delivering outstanding customer service. Experience in field-based equipment repair is hugely beneficial for this role, with a logical, problem-solving approach in your work and the ability to quickly grasp concepts and information. Key Responsibilities: * Carry out service and repair on the full range of company products * Investigate, diagnose reported faults and resolve malfunctions on the range of products * Arranging site visits with end-users at their properties * Organise and manage your own diary to be as efficient and effective as possible * Process all appropriate paperwork to a high standard, completing job report and send back to the office for processing * Ensure all company processes are followed * Maintaining your service equipment and stock on your van * Talk to customers at a variety of levels from B2B to B2C when onsite * Taking onsite payments for chargeable work * Taking ownership and resolving queries in a timely and efficient manner * Keep accurate records of discussions or correspondence with customers * Escalate issues to the Senior Service Engineer for resolutions, when required * Provide technical product information in a timely manner * Adding value throughout the team and organisation Key Requirements * Be flexible in duties and responsibilities and may be asked to perform other duties which reasonably correspond to the general character of the job and level of responsibility * Maintain confidentiality of data and information that is sensitive to the Company, in line with Company policy and the Data Protection Act (1998) / General Data Protection Regulation (EU) 2016/679 * Maintain personal and professional development activities to meet the changing demands of the role/business * Adhere to all Company’s policies * Take a proactive approach to managing own and others Health & Safety By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent
Service Engineer employer: Auctoro Recruitment
Contact Detail:
Auctoro Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarize yourself with the specific products and services offered by the company. Understanding their range will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in field-based equipment repair. Be ready to discuss specific examples of how you've successfully diagnosed and resolved issues in the past.
✨Tip Number 3
Prepare to showcase your customer service skills, especially in scenarios that require patience and empathy. Think of examples where you've gone above and beyond for a customer, particularly in challenging situations.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you manage your time and diary effectively. Being able to show that you can handle multiple site visits and paperwork efficiently will set you apart.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Engineer position. Understand the key responsibilities and requirements, especially the importance of customer service in the care sector.
Tailor Your CV: Customize your CV to highlight relevant experience in field-based equipment repair and any previous roles that required problem-solving skills. Emphasize your ability to work independently and manage your own schedule.
Craft a Strong Cover Letter: Write a cover letter that showcases your hands-on experience and your approach to customer service. Mention specific examples where you demonstrated patience and empathy while resolving customer issues.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application reflects professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Auctoro Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with field-based equipment repair. Highlight specific examples where you successfully diagnosed and resolved faults, as this will demonstrate your problem-solving abilities.
✨Emphasize Customer Service Experience
Since the role involves interacting with customers in various sectors, share experiences that showcase your patience and empathy. Discuss how you've handled challenging customer situations and delivered outstanding service.
✨Demonstrate Organizational Skills
Talk about how you manage your time and organize your diary for site visits. Provide examples of how you prioritize tasks to ensure efficiency and effectiveness in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios, such as dealing with a malfunctioning product on-site. Practice articulating your thought process and the steps you would take to resolve issues.
