At a Glance
- Tasks: Lead a team to deliver high-quality, person-centred services for individuals with complex needs.
- Company: Join an independent charity making a real difference in Birmingham.
- Benefits: Supportive work environment, career development, and the chance to empower others.
- Other info: Dynamic role with opportunities for personal growth and collaboration.
- Why this job: Make a meaningful impact while helping others unlock their potential every day.
- Qualifications: Level 4 Health and Social Care qualification and experience with complex needs required.
The predicted salary is between 30000 - 40000 £ per year.
We are working with an independent charity on the lookout for a Hub Leader to join their team in Birmingham. This is a brilliant opportunity to join an incredible company within a fantastic team, making a real difference. This Hub Leader is a pivotal role, leading a hub that delivers high-quality, person-centred services for individuals with complex needs. You do this by creating opportunities for every member of the hub — both the people they support and the staff — unlocking potential, enhancing wellbeing, and enabling meaningful, fulfilling experiences every day.
The role has two main objectives:
- To have line management responsibility of your team
- To ensure the service they deliver is of the highest quality, whilst ensuring the wellbeing of all those who work and attend are met in a personalised way
Key Responsibilities
- Leading a team: To lead your team with confidence and optimism ensuring they are supported whilst working within policy and procedure. This will include supervision, absence management, learning and development to name a few.
- To assist your team in managing the day-to-day service provided to those who they support. Ensuring their needs are met in a safe and personalised setting in accordance with policies and procedures.
- To take ownership of key tasks, be solution focused and ensure the team know what needs to be done to deliver an effective service for the people they support.
- Induct new members into your team and ensure they have a good understanding of the mission and vision by living the charity values day to day.
- Respond promptly to any staffing issues, managing the situation professionally and ensuring continuity of service delivery.
- Know the training needs within your hub and work with the service managers to ensure 100% compliance.
Service Quality & Safety
- To work closely with the Service Manager, Deputy and team to ensure a quality and safe service is always provided.
- To have an overall insight into the care provision being provided in your Hub and ensure the care planning systems are of a high standard.
- Be the pivotal advocate in annual reviews of everyone supported within your Hub.
- To supervise and audit the quality of the service being delivered within your hub and the department.
- Work collaboratively with the Personalisation team to ensure meaningful and personalised activities are undertaken in your Hub and across the service.
- Carry out audits of the service being delivered within your team.
- Lead by example proactively supporting Hub team to deliver person centred care mentoring and coaching them to practice day to day person centred practical skills.
- Work collaboratively with all stakeholders to undertake needs assessments of current and potential individuals we support whilst undertaking reviews and ensuring support plans are as up to date as possible.
- Support and lead your team to work with professionals outside of the organisation to ensure the health and well-being of the people they support are always met.
- Proactively manage risk within your team ensuring risk management plans and assessments are continuously implemented, reviewed and updated.
- Additional responsibilities may be assigned by your line manager as required, in line with the evolving needs of the role and the organisation.
Key Requirements & Skills
This position requires a passionate and caring team member who will come to work each day and foster a collaborative and supportive work environment to create opportunities so that the people they support feel empowered to embrace life and unlock their potential.
Essential
- Level 4 and above Health and Social Care qualification.
- Enhanced DBS required.
- Previous experience of working with individuals with complex needs.
- Proven ability to supervise, motivate, and manage staff and volunteers effectively.
- Excellent verbal and written communication skills, with the ability to liaise with various stakeholders including families, social services and health professionals.
- Knowledge of Health and Safety regulations applicable to care environments.
- Ability to multitask in a fast-paced environment where no two days are the same.
- Kind, caring and able to see things from the perspective of the people they support and colleagues.
- Passionate about supporting people to embrace life and achieve their potential.
- Experience of person-centred planning that translates into personalised support.
- Demonstrate experience in delivering staff training and mentoring in areas of but not limited to, manual handling.
- Physically able to support people who use a wheelchair and undertake manual handling tasks if required.
- Be willing to learn and use communication techniques.
- Have a standard of English which enables clear and accurate recording.
Desirable
- Ability to lead and manage change effectively.
- Experience with those who communicate via other means other than verbal such as Makaton, PEC's and electronic communication aids.
- Experience in staff development, including delivering training sessions.
Hub Leader - Complex Needs employer: Auctoro Recruitment
Join an inspiring independent charity in Birmingham as a Hub Leader, where you will lead a dedicated team committed to delivering high-quality, person-centred services for individuals with complex needs. Our supportive work culture fosters collaboration and personal growth, ensuring that both staff and those we support thrive in a safe and empowering environment. With opportunities for professional development and a focus on wellbeing, this role offers a meaningful chance to make a real difference in the lives of others every day.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Leader - Complex Needs
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Auctoro Recruitment.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Auctoro Recruitment.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Auctoro Recruitment.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Auctoro Recruitment. Apply directly through us to stand out!
We think you need these skills to ace Hub Leader - Complex Needs
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Auctoro Recruitment. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Hub Leader - Complex Needs, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Auctoro Recruitment
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Auctoro Recruitment. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
