Hub Leader - Complex Needs

We are working with an independent charity on the lookout for a Hub Leader to join their team in Birmingham. This is a brilliant opportunity to join an incredible company within a fantastic team, making a real difference. This Hub Leader is a pivotal role, leading a hub that delivers high-quality, person-centred services for individuals with complex needs. You do this by creating opportunities for every member of the hub — both the people they support and the staff — unlocking potential, enhancing wellbeing, and enabling meaningful, fulfilling experiences every day.

The role has two main objectives:

• To have line management responsibility of your team
• To ensure the service they deliver is of the highest quality, whilst ensuring the wellbeing of all those who work and attend are met in a personalised way

Key Responsibilities

• Leading a team: To lead your team with confidence and optimism ensuring they are supported whilst working within policy and procedure. This will include supervision, absence management, learning and development to name a few.
• To assist your team in managing the day-to-day service provided to those who they support. Ensuring their needs are met in a safe and personalised setting in accordance with policies and procedures.
• To take ownership of key tasks, be solution focused and ensure the team know what needs to be done to deliver an effective service for the people they support.
• Induct new members into your team and ensure they have a good understanding of the mission and vision by living the charity values day to day.
• Respond promptly to any staffing issues, managing the situation professionally and ensuring continuity of service delivery.
• Know the training needs within your hub and work with the service managers to ensure 100% compliance.

Service Quality & Safety

• To work closely with the Service Manager, Deputy and team to ensure a quality and safe service is always provided.
• To have an overall insight into the care provision being provided in your Hub and ensure the care planning systems are of a high standard.
• Be the pivotal advocate in annual reviews of everyone supported within your Hub.
• To supervise and audit the quality of the service being delivered within your hub and the department.
• Work collaboratively with the Personalisation team to ensure meaningful and personalised activities are undertaken in your Hub and across the service.
• Carry out audits of the service being delivered within your team.
• Lead by example proactively supporting Hub team to deliver person centred care mentoring and coaching them to practice day to day person centred practical skills.
• Work collaboratively with all stakeholders to undertake needs assessments of current and potential individuals we support whilst undertaking reviews and ensuring support plans are as up to date as possible.
• Support and lead your team to work with professionals outside of the organisation to ensure the health and well-being of the people they support are always met.
• Proactively manage risk within your team ensuring risk management plans and assessments are continuously implemented, reviewed and updated.
• Additional responsibilities may be assigned by your line manager as required, in line with the evolving needs of the role and the organisation.

Key Requirements & Skills

This position requires a passionate and caring team member who will come to work each day and foster a collaborative and supportive work environment to create opportunities so that the people they support feel empowered to embrace life and unlock their potential.

Essential

• Level 4 and above Health and Social Care qualification.
• Enhanced DBS required.
• Previous experience of working with individuals with complex needs.
• Proven ability to supervise, motivate, and manage staff and volunteers effectively.
• Excellent verbal and written communication skills, with the ability to liaise with various stakeholders including families, social services and health professionals.
• Knowledge of Health and Safety regulations applicable to care environments.
• Ability to multitask in a fast-paced environment where no two days are the same.
• Kind, caring and able to see things from the perspective of the people they support and colleagues.
• Passionate about supporting people to embrace life and achieve their potential.
• Experience of person-centred planning that translates into personalised support.
• Demonstrate experience in delivering staff training and mentoring in areas of but not limited to, manual handling.
• Physically able to support people who use a wheelchair and undertake manual handling tasks if required.
• Be willing to learn and use communication techniques.
• Have a standard of English which enables clear and accurate recording.

Desirable

• Ability to lead and manage change effectively.
• Experience with those who communicate via other means other than verbal such as Makaton, PEC's and electronic communication aids.
• Experience in staff development, including delivering training sessions.