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- Tasks: Be the go-to person for customers, solving their issues via phone and email.
- Company: Join an industry leader in customer experience at their Coryton site.
- Benefits: Enjoy 25 days off, private health insurance, and discounts on various services.
- Why this job: Gain valuable experience in a supportive team while making a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Hybrid working model allows flexibility in your work environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Coryton. Our client’s Customer Experience team are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate. Key responsibilities will include: * Undertake an initial on the spot risk assessment and make quick decision to resolve a call * Work to set quality standards, targets and service levels * Maintain accurate records by logging and tracking all calls in the CRM system * Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work * Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem * Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary * Delivering and maintaining team performance targets Key requirements: * Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach * Have a strong sense of ownership and take pride in your work * Be well organized and able to work under pressure * Have excellent attention to detail * Have good IT systems knowledge Benefits: * 25 days annual leave plus Bank Holidays * Holiday purchase scheme * Private medical insurance * Company pension scheme * Discounts/Cashback/Offers on days out, restaurants, gym memberships, high street shops etc * Employee discounts on company products * Long Service Awards By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent
Customer Service Advisor - Hybrid Working employer: Auctoro Recruitment
Contact Detail:
Auctoro Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Hybrid Working
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you are a good fit for their team.
✨Tip Number 3
Prepare examples from your past experiences where you demonstrated excellent communication and problem-solving skills. These real-life stories can make a strong impression during your conversation.
✨Tip Number 4
Practice active listening techniques. During the interview, showing that you can listen and respond thoughtfully will highlight your customer-centric approach.
We think you need these skills to ace Customer Service Advisor - Hybrid Working
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Make sure you understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Use specific examples that demonstrate your communication skills, problem-solving abilities, and attention to detail.
Showcase Your Skills: Make sure to highlight your organizational skills and ability to work under pressure. Mention any relevant IT systems knowledge you possess, as this is important for maintaining accurate records in the CRM system.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role. Discuss how your values align with the company's focus on customer care and your commitment to delivering high-quality service.
How to prepare for a job interview at Auctoro Recruitment
✨Show Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate your listening skills during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific examples where you've successfully resolved customer issues. Highlight your ability to think on your feet and make quick decisions, as this is crucial for the role.
✨Highlight Teamwork Experience
Since the role requires collaboration with colleagues and other departments, share experiences that showcase your ability to work well in a team. Emphasize how you support others and contribute to team goals.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle complaints and difficult situations. Prepare by thinking of scenarios where you turned a negative experience into a positive outcome for the customer.
