At a Glance
- Tasks: Assist customers with queries and manage the order cycle efficiently.
- Company: Join a leading organisation known for its excellent customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Flexible work environment with a focus on continuous improvement.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 42000 £ per year.
Customer Care Advisor We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. Our client’s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers. Key Responsibilities: * Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc…) * Process and manage the full order cycle using the ERP system, to include: * Understanding and communicating stock availability * Placing the order to meet customers expected delivery dates * Monitoring order status * Liaising with couriers to obtain delivery status * Communicating any issues/delays to our customers * Following up on any queries/ investigation and resolutions * Keep track of outstanding projects and to keep customers updated at all times * Complaint management * Learn and adhere to all Company procedures and requirements * Keep up to date with company Terms & Conditions and Customers’ Contract Agreements, including returns and product warranties * Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target * Provide support to external Sales team * Identify opportunities to improve service and feedback on potential challenges and root cause analysis * Adhere to department SLAs * Any other tasks and projects requested by your manager KEY SKILLS & REQUIREMENTS * Excellent verbal and written communication skills * Polite, friendly and professional * Attention to detail * Organisation skills * Ability to look for continuous improvements * Strong team player * Ability to build rapport via phone, chat, email * Competent in Microsoft Office * Customer Service experience * Flexibility/adaptability managing multiple tasks * Problem-solving and analytical skills * Positive can-do attitude * Self-motivated By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent
Customer Care Advisor in Bridgwater employer: Auctoro Recruitment
As a leading charity in Tyseley, we pride ourselves on fostering a supportive and inclusive work culture that prioritises the well-being of both our clients and staff. Our Hub Leader role offers exceptional opportunities for professional growth and development, allowing you to make a meaningful impact in the lives of individuals with complex needs while working alongside a dedicated team committed to person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Bridgwater
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Auctoro Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Auctoro Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor in Bridgwater
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Auctoro Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Auctoro Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Auctoro Recruitment!
How to prepare for a job interview at Auctoro Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
