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- Tasks: Assist customers with queries and manage the order cycle efficiently.
- Company: Join a leading organisation known for its excellent customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Flexible work environment with a focus on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Customer Care Advisor We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. Our client’s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers. Key Responsibilities: * Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc…) * Process and manage the full order cycle using the ERP system, to include: * Understanding and communicating stock availability * Placing the order to meet customers expected delivery dates * Monitoring order status * Liaising with couriers to obtain delivery status * Communicating any issues/delays to our customers * Following up on any queries/ investigation and resolutions * Keep track of outstanding projects and to keep customers updated at all times * Complaint management * Learn and adhere to all Company procedures and requirements * Keep up to date with company Terms & Conditions and Customers’ Contract Agreements, including returns and product warranties * Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target * Provide support to external Sales team * Identify opportunities to improve service and feedback on potential challenges and root cause analysis * Adhere to department SLAs * Any other tasks and projects requested by your manager KEY SKILLS & REQUIREMENTS * Excellent verbal and written communication skills * Polite, friendly and professional * Attention to detail * Organisation skills * Ability to look for continuous improvements * Strong team player * Ability to build rapport via phone, chat, email * Competent in Microsoft Office * Customer Service experience * Flexibility/adaptability managing multiple tasks * Problem-solving and analytical skills * Positive can-do attitude * Self-motivated By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent
Customer Care Advisor employer: Auctoro Recruitment
Contact Detail:
Auctoro Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and friendly. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the role and the team dynamics. This shows that you're not just there to answer questions but are genuinely interested in how you can contribute.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Advisor role. Highlight your relevant experience and skills that match the job description, like your communication skills and problem-solving abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer queries or improved service in the past. We love a good story that showcases your skills!
Showcase Your Attention to Detail: In a role where accuracy is key, it's important to demonstrate your attention to detail. Make sure there are no typos or errors in your application. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at StudySmarter!
How to prepare for a job interview at Auctoro Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Care Advisor, communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to get comfortable with different scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to think on your feet and provide solutions quickly, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, company culture, or specific challenges the team is facing. This shows that you're proactive and genuinely interested in contributing to their success.
