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- Tasks: Assist customers with product queries and process orders efficiently.
- Company: Join a leading European organisation known for its excellent customer service.
- Benefits: Enjoy a supportive team environment and opportunities for skill development.
- Other info: Work in a fast-paced environment with opportunities to learn and grow.
- Why this job: Be part of a dynamic team that values customer satisfaction and continuous improvement.
- Qualifications: Good education, customer service experience, and strong IT skills required.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care Advisor We are working exclusively with an extremely well-known, European leading organisation on the lookout for a Customer Care Advisor to join their team in Warwick. This is an incredible opportunity to join a great company within a fantastic team. You will be responsible for assisting customers with product queries, including identification, product codes & compatibility. You will also be responsible for an account base, processing orders and assisting with availability, pricing, and general enquiries. You will provide high quality technically competent advice to customers, providing a triage function to support customers through their warranty, quality, and spares requirements to provide a first pass resolution wherever possible. You will be able to identify where to escalate more complicated product and aftersales queries when the need arises. These customer enquiries will be received by phone, email, on-line and in future via online chat. Key Responsibilities: * To be the initial point of contact for queries coming into the Customer Care Team, with a particular focus on: Product related queries, fulfilling customer requests for brochures, datasheets and general product information, order queries, completing product registrations, checking customer records on the system, acting as a triage function, being proactive in using all company systems * To take full ownership of an account list, ensuring that: Orders are processed to a high degree of accuracy and in a timely manner, issues are identified and resolved, the customer is supported with delivery issues, orders are monitored orders, records are accurate * Maintain excellent communications with customers on query resolution, escalating issues as required to the Customer Care Team Leader * To be able to handle multiple queries at any given me via different platforms, such as telephone, ticket-based email system and SAP * To drive a customer focussed approach across all activities and ensure the Customer Support Team is a centre of excellence, maintaining outstanding customer service both internally and externally by putti1ng the customer at the heart of everything you do * Working closely with both internal teams and external partners to ensure all investigations are dealt with quickly and efficiently * Drive and contribute to continuous improvement within the business KEY SKILLS * Good standard of general education i.e. GCS, O Level * Solid and demonstrable experience in customer facing roles * Previous experience of problem-solving methodologies * Prepared to learn new skills * SAP experience * Excellent IT knowledge (Excel, Work, Outlook, databases, CRM) * Ability to work independently or as part of a team * Customer Focused * Ability to communicate with a wide range of people, both internally and externally, both written and verbally * An obsession for delivering customer service excellence and enhancing the company brand image * Outgoing and confident * Comfortable working in a fast-paced environment * Good knowledge of Microsoft Office including Excel and Word By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent
Customer Care Advisor employer: Auctoro Recruitment
Contact Detail:
Auctoro Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the product codes, compatibility, and common customer queries will give you an edge during interviews and help you demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios with a friend can help you feel more confident in addressing various customer concerns effectively.
✨Tip Number 3
Get comfortable with SAP and other relevant software tools mentioned in the job description. Familiarity with these systems will not only boost your confidence but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your experience and commitment to delivering excellent customer service.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any specific skills mentioned in the job description, such as problem-solving and IT knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your ability to handle multiple queries and your experience with tools like SAP, as these are key for the role.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in previous roles. Highlight your ability to resolve issues and maintain excellent customer relations.
Demonstrate a Customer-Focused Approach: Illustrate your commitment to customer service excellence. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the company's values.
How to prepare for a job interview at Auctoro Recruitment
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their products, values, and customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your problem-solving skills and how you maintained a positive customer experience, as this role heavily relies on excellent customer service.
✨Familiarise Yourself with SAP and IT Tools
Since the job requires knowledge of SAP and various IT tools, brush up on these systems before the interview. Be ready to discuss your experience with them and how you can leverage these tools to enhance customer service.
✨Practice Multi-Tasking Scenarios
Given that you'll be handling multiple queries across different platforms, practice scenarios where you manage several tasks at once. This will demonstrate your ability to thrive in a fast-paced environment and reassure the interviewer of your organisational skills.