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- Tasks: Manage and recover outstanding customer debt while negotiating payment plans.
- Company: Join an industry-leading client in a supportive and collaborative environment.
- Benefits: Flexible shifts, opportunities for progression, and recognition for your achievements.
- Why this job: Make a real difference by helping customers while developing your negotiation skills.
- Qualifications: Experience in debt collection or customer service with strong communication skills.
- Other info: Dynamic role with a focus on continuous learning and improvement.
The predicted salary is between 30000 - 42000 £ per year.
We are working with an industry leading client on the lookout for a Collections Agent to join their team in Warwickshire.
This role will be responsible for managing and recovering outstanding customer debt for an allocated portfolio. Whether speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, the goal will always be to achieve great outcomes for both their customers and the business.
Key Responsibilities:
- Contact customers to resolve overdue accounts and negotiate payment plans
- Handle challenging conversations with professionalism and empathy
- Liaise with DCAs and legal partners to support recovery efforts
- Escalate unresolved issues to relevant departments
- Keep accurate, up-to-date records of all interactions
- Identify deteriorating payment behaviours and raise concerns
- Contribute to improving debt recovery processes
- Report performance metrics to your team lead
Key Skills, Experience & Knowledge:
- Proven experience in debt collection and/or customer service
- Excellent verbal and written communication skills
- Strong objection-handling and negotiation abilities
- A resilient, self-motivated, and organised approach
- Attention to detail and ability to prioritise tasks effectively
- Comfortable working to personal and team KPIs
- Ability to use initiative and propose improvements to processes
- A team player who thrives in a collaborative environment
Desirable:
- Familiarity with ERP systems like SAP
- Experience with Salesforce
- Background in a debt collection team setting
Shift Pattern:
Working on a rotating 7-week schedule with shifts of:
- 8:00am – 4:30pm – 1 week
- 8:30am – 5:00pm – 5 weeks
- 11:30am – 8:00pm – 1 week
This role will also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.
Our client looks for people who are open minded, embrace new ways of working, step out of their comfort zone and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our client’s daily life, and they want to share that with you!
Collections Agent employer: Auctoro Recruitment
Contact Detail:
Auctoro Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be handling payment plans and challenging conversations, role-play with a friend or family member. This will boost your confidence and prepare you for those tricky discussions.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in past roles. Highlighting your ability to work well with colleagues and DCAs will make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Collections Agent role. Plus, it’s the best way to stay updated on any new opportunities that might pop up!
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections Agent role. Highlight your experience in debt collection and customer service, and show us how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves handling challenging conversations, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Be Professional and Empathetic: We want to see that you can handle tough situations with professionalism and empathy. Share examples in your application where you've successfully navigated difficult conversations or resolved conflicts.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Auctoro Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent inside out. Familiarise yourself with common debt recovery processes and be ready to discuss your previous experiences in debt collection or customer service. This will show that you're not just interested in the job, but that you’re genuinely prepared.
✨Practice Empathy
Since you'll be handling challenging conversations, practice how to approach these discussions with empathy and professionalism. Role-play with a friend or family member to get comfortable with negotiating payment plans and resolving issues. This will help you convey your ability to connect with customers during the interview.
✨Show Off Your Skills
Highlight your strong communication skills and objection-handling abilities during the interview. Prepare specific examples from your past work where you successfully negotiated with customers or improved processes. This will demonstrate your capability to meet the key responsibilities of the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s debt recovery processes or team dynamics. This shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
