At a Glance
- Tasks: Lead a team to deliver high-quality, person-centred services for individuals with complex needs.
- Company: Join an independent charity making a real difference in Birmingham.
- Benefits: Supportive work environment, career development, and the chance to empower others.
- Other info: Dynamic role with opportunities for personal growth and professional development.
- Why this job: Make a meaningful impact while fostering a collaborative and caring community.
- Qualifications: Level 4 Health and Social Care qualification and experience with complex needs.
The predicted salary is between 31100 - 31100 £ per year.
We are working with an independent charity on the lookout for a Hub Leader to join their team in Birmingham. This is a brilliant opportunity to join an incredible company within a fantastic team, making a real difference.
This Hub Leader is a pivotal role, leading a hub that delivers high-quality, person-centred services for individuals with complex needs. You do this by creating opportunities for every member of the hub — both the people they support and the staff — unlocking potential, enhancing wellbeing, and enabling meaningful, fulfilling experiences every day.
The role has two main objectives:
- To have line management responsibility of your team
- To ensure the service they deliver is of the highest quality, whilst ensuring the wellbeing of all those who work and attend are met in a personalised way
Key Responsibilities:
- Leading a team:
- To lead your team with confidence and optimism ensuring they are supported whilst working within policy and procedure. This will include supervision, absence management, learning and development to name a few.
- To assist your team in managing the day-to-day service provided to those who they support. Ensuring their needs are met in a safe and personalised setting in accordance with policies and procedures.
- To take ownership of key tasks, be solution focused and ensure the team know what needs to be done to deliver an effective service for the people they support.
- Induct new members into your team and ensure they have a good understanding of the mission and vision by living the charity values day to day.
- Respond promptly to any staffing issues, managing the situation professionally and ensuring continuity of service delivery.
- Know the training needs within your hub and work with the service managers to ensure 100% compliance.
- Service Quality & Safety:
- To work closely with the Service Manager, Deputy and team to ensure a quality and safe service is always provided.
- To have an overall insight into the care provision being provided in your Hub and ensure the care planning systems are of a high standard.
- Be the pivotal advocate in annual reviews of everyone supported within your Hub.
- To supervise and audit the quality of the service being delivered within your hub and the department.
- Work collaboratively with the Personalisation team to ensure meaningful and personalised activities are undertaken in your Hub and across the service.
- Carry out audits of the service being delivered within your team.
- Lead by example proactively supporting Hub team to deliver person centred care mentoring and coaching them to practice day to day person centred practical skills.
- Work collaboratively with all stakeholders to undertake needs assessments of current and potential individuals we support whilst undertaking reviews and ensuring support plans are as up to date as possible.
- Support and lead your team to work with professionals outside of the organisation to ensure the health and well-being of the people they support are always met.
- Proactively manage risk within your team ensuring risk management plans and assessments are continuously implemented, reviewed and updated.
- Additional responsibilities may be assigned by your line manager as required, in line with the evolving needs of the role and the organisation.
Key Requirements & Skills:
This position requires a passionate and caring team member who will come to work each day and foster a collaborative and supportive work environment to create opportunities so that the people they support feel empowered to embrace life and unlock their potential.
Essential:
- Level 4 and above Health and Social Care qualification
- Enhanced DBS required
- Previous experience of working with individuals with complex needs
- Proven ability to supervise, motivate, and manage staff and volunteers effectively
- Excellent verbal and written communication skills, with the ability to liaise with various stakeholders including families, social services and health professionals
- Knowledge of Health and Safety regulations applicable to care environments
- Ability to multitask in a fast-paced environment where no two days are the same
- Kind, caring and able to see things from the perspective of the people they support and colleagues
- Passionate about supporting people to embrace life and achieve their potential
- Experience of person-centred planning that translates into personalised support
- Demonstrate experience in delivering staff training and mentoring in areas of but not limited to, manual handling
- Physically able to support people who use a wheelchair and undertake manual handling tasks if required
- Be willing to learn and use communication techniques
- Have a standard of English which enables clear and accurate recording
Desirable:
- Ability to lead and manage change effectively
- Experience with those who communicate via other means other than verbal such as Makaton, PEC’s and electronic communication aids
- Experience in staff development, including delivering training sessions
Hub Leader - Complex Needs in Birmingham employer: Auctoro Recruitment
As a leading charity in Tyseley, we pride ourselves on fostering a supportive and inclusive work culture that prioritises the well-being of both our clients and staff. Our Hub Leader role offers exceptional opportunities for professional growth and development, allowing you to make a meaningful impact in the lives of individuals with complex needs while working alongside a dedicated team committed to person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Leader - Complex Needs in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector or related fields. Attend local events or workshops where you can meet people who might know about opportunities. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the charity and its values. Understand their mission and think about how your experience aligns with their goals. This will help you show that you’re not just a good fit for the role, but also for the team culture.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and person-centred care. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hub Leader - Complex Needs in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting individuals with complex needs shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Experience:Make sure to highlight your relevant experience in health and social care. We’re looking for specific examples that demonstrate your ability to lead a team and deliver high-quality, person-centred services.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to explain your qualifications and experiences, so we can easily see why you’d be a great fit for our Hub Leader role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Auctoro Recruitment
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Hub Leader and the specific needs of individuals with complex needs. Familiarise yourself with the charity's mission and values, as well as any relevant policies and procedures. This will help you demonstrate your commitment and knowledge during the interview.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing staff. Think of specific examples where you've motivated your team or handled staffing issues effectively. Highlight your ability to create a supportive environment and how you've previously ensured high-quality service delivery.
✨Emphasise Person-Centred Care
Since this role focuses on delivering person-centred services, be ready to share your experiences with personalised support. Discuss how you've implemented person-centred planning in the past and how you can advocate for the individuals you support. This will show that you truly understand the importance of tailored care.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, training opportunities, and how they measure success in the role. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
