At a Glance
- Tasks: Manage residential blocks, conduct inspections, and oversee maintenance and budgets.
- Company: Join Auckland Estates, a respected property firm with over 40 years of experience.
- Benefits: Enjoy a competitive salary, performance bonuses, free parking, and team events.
- Other info: TPI qualification preferred; full UK driving licence needed.
- Why this job: This role offers career growth in a friendly, professional environment with a focus on community.
- Qualifications: 2+ years in block management, strong leasehold law knowledge, and excellent communication skills required.
The predicted salary is between 40000 - 77000 £ per year.
Location: Potters Bar, Hertfordshire, EN6
Job Type: Full-time, Permanent
Salary: Competitive, dependent on experience + bonus
About Auckland Estates
Auckland Estates is an established independent property company based in Potters Bar, with over 40 years' experience across residential and commercial property.
We are looking for an experienced and motivated Block Manager to join our Commercial & Block Management team and take responsibility for an established portfolio of residential and mixed-use developments.
This is a varied and responsible position suited to someone who enjoys taking ownership of their portfolio, building strong relationships with clients and residents, and ensuring the developments they manage are maintained and operated to a high standard.
You will work closely with our Head of Commercial & Block Management while having responsibility for the day-to-day management of your own portfolio.
The Role
Your responsibilities will include:
- Managing the day-to-day operation of a portfolio of residential and mixed-use blocks and estates
- Taking ownership of property management matters and seeing issues through from initial report to resolution
- Acting as a key point of contact for freeholders, management company directors, leaseholders and residents
- Building and maintaining strong relationships with clients and providing a high standard of communication and service
- Carrying out regular site inspections and identifying maintenance, repair and improvement requirements
- Arranging reactive and planned maintenance works and ensuring developments are maintained to a high standard
- Obtaining quotations, appointing contractors and monitoring works through to completion
- Managing and reviewing contractors, suppliers and service agreements to ensure quality and value for money
- Preparing annual service charge budgets and monitoring expenditure throughout the year
- Liaising with accountants regarding year-end service charge accounts and reconciliations
- Monitoring service charge and ground rent collection and assisting with arrears where required
- Reviewing leases and understanding the respective responsibilities of freeholders and leaseholders
- Ensuring developments remain compliant with relevant health & safety, fire safety and other statutory requirements
- Maintaining accurate compliance, inspection and property records
- Managing building insurance matters and assisting with claims where required
- Managing Section 20 consultation procedures and assisting with the planning and delivery of major works projects
- Handling leaseholder and resident enquiries, complaints and disputes professionally and effectively
- Attending and, where appropriate, leading AGMs, residents' meetings and client meetings
- Preparing reports, updates and recommendations for clients and management company directors
- Working closely with colleagues across the department and wider business to provide a consistent level of service
- Assisting with the onboarding of new developments and management instructions as the portfolio continues to grow
- Providing appropriate guidance and support in the event of genuine out-of-hours emergencies, including weekends, where reasonably required
About You
We are looking for someone with solid experience in residential block management who is confident managing their own workload and portfolio.
You should have:
- A minimum of 2 years' relevant block management experience
- Good working knowledge of residential leasehold and block management
- Experience preparing and managing service charge budgets
- Knowledge of Section 20 consultation procedures and major works
- A good understanding of current health & safety, fire safety and property compliance requirementsConfidence reading and interpreting leases
- Experience dealing directly with freeholders, management company directors, leaseholders and residents
- Strong organisational skills and the ability to manage multiple properties, projects and priorities
- Excellent written and verbal communication skills
- A professional and personable approach when dealing with clients and residents
- The confidence to handle difficult conversations and resolve problems effectively
- The ability to work independently while also being part of a wider team
- A proactive approach and willingness to take ownership of issues through to resolution
- Good IT and administrative skills
- A full UK driving licence and access to a vehicle
A TPI qualification, or progress towards one, would be advantageous, although relevant experience and ability are equally important.
What We Offer
- Competitive salary based on experience
- Performance-related bonus
- Permanent, full-time position
- Established portfolio of managed developments
- Varied role with genuine responsibility and autonomy
- Opportunity to work within a long-established independent property company
- Opportunity to develop your role as the Block Management portfolio continues to grow
- Support from an experienced property management team
- Friendly and professional office environment
- Company pension
- Free on-site parking
- Team and company events
Working Hours
Monday to Friday - 9am to 5pm.
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EXPERIENCED BLOCK MANAGER in Potters Bar employer: Auckland Estates Limited
Auckland Estates is a highly regarded property management firm with over 40 years of experience, offering a competitive salary and performance bonuses for the Experienced Block Manager role. The company fosters a friendly and professional work environment, providing ample opportunities for career progression, free on-site parking, and regular team events, making it an excellent choice for those seeking meaningful employment in Potters Bar.
StudySmarter Expert Advice🤫
We think this is how you could land EXPERIENCED BLOCK MANAGER in Potters Bar
✨Tip Number 1
Familiarise yourself with the latest leasehold laws and service charge regulations. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the property management sector, especially those who work in block management. Attend industry events or join relevant online forums to make connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that highlight your problem-solving skills and ability to manage client relationships effectively. Real-life scenarios can make a strong impression during interviews.
✨Tip Number 4
Research Auckland Estates thoroughly before your interview. Understanding their values, recent projects, and company culture will help you tailor your responses and show that you're genuinely interested in joining their team.
We think you need these skills to ace EXPERIENCED BLOCK MANAGER in Potters Bar
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in block management, particularly any roles where you've overseen residential or mixed-use developments. Use specific examples to demonstrate your skills in managing maintenance, repairs, and compliance.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your 2+ years of experience in property management and how it aligns with Auckland Estates' values. Be sure to address key responsibilities mentioned in the job description.
Showcase Communication Skills:Since excellent communication is crucial for this role, consider including examples in your application that demonstrate your ability to liaise effectively with clients, leaseholders, and contractors. Highlight any experience you have in handling disputes or attending meetings.
Highlight Relevant Qualifications:If you have a TPI qualification or are working towards one, make sure to mention it prominently in your application. This shows your commitment to professional development and aligns with what Auckland Estates is looking for.
How to prepare for a job interview at Auckland Estates Limited
✨Showcase Your Block Management Experience
Make sure to highlight your previous experience in block management during the interview. Discuss specific projects you've managed, challenges you've faced, and how you ensured compliance with leasehold law and service charges.
✨Demonstrate Strong Communication Skills
As a Block Manager, you'll be the primary contact for leaseholders and residents. Prepare examples of how you've effectively handled queries and disputes in the past, showcasing your ability to communicate clearly and professionally.
✨Prepare for Compliance Questions
Given the importance of compliance and risk management in this role, be ready to discuss how you ensure properties meet legal and safety standards. Familiarise yourself with relevant regulations and be prepared to explain your approach to maintaining accurate documentation.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their approach to property management, team dynamics, or opportunities for professional development within Auckland Estates.
