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- Tasks: Assist customers and ensure smooth operations at the Waitakere Resource Recovery Park.
- Company: Join Auckland Council, a diverse and inclusive employer making a real impact.
- Benefits: Earn $28.95 per hour with flexible hours and a focus on well-being.
- Why this job: Be the friendly face of our community service and help Auckland thrive.
- Qualifications: Customer service experience and good time management skills required.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 22 - 35 ÂŁ per hour.
Auckland Councilâs Waste Solutions department has an opportunity for a Casual Customer Services Representative within the Waitakere Resource Recovery Park team, based in Henderson. This is an essential service role, with operating hours: Monday to Friday: 8am â 6pm, Saturday and Sunday: 8am â 4pm. Some weekend hours will be required weekly and can be discussed with the Hiring Manager during the interview process. This role pays the living wage at $28.95 per hour.
Why this role matters
Reporting to the Weighbridge Team Leader, youâll play a key role in the smooth daily operation of the WaitÄkere Resource Recovery Park. This frontline position involves a mix of reception and administrative support, financial transaction handling, and delivering exceptional customer serviceâ as the face of the site, youâll help create a welcoming and efficient experience for all visitors.
Key responsibilities
- Receive, and direct all visitors and customers
- Assess and weigh loads; receive and receipt payments; input weights, etc. and collate documentation for reporting purposes
- Provide support to Operations Manager when the Team Leader is not available
- On call may be required when standing in for the Team Leader
- Relay information between contractors, visitors, customers, and council staff with regards to day-to-day operational matters including the use of RT and Intercom communication systems
About you
This role requires experience in similar customer service-related roles, with a sound understanding of working with customers in a front facing fashion. We will be looking for specific experience with:
- Customer Service experience in face-to-face roles
- Good time management skills with ability to prioritise workload
- Be open to support and be flexible to cover leave/sick leave Monday - Sunday 7 days operations
- Must have reliable transport: Restricted or Full NZ License
What we offer
At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement. We are proud to be recognised for our commitment to diversity, equity and inclusion.
Equal Opportunity Employer: Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Customers Services Representative in Bishop Auckland employer: Auckland Council
Contact Detail:
Auckland Council Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customers Services Representative in Bishop Auckland
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Auckland Council and their Waste Solutions department. Understanding their values and mission will help you connect better during the conversation.
â¨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing your experience and how you handle different situations.
â¨Tip Number 3
Be ready to showcase your flexibility! Since this role requires weekend hours and adaptability, think of examples from your past jobs where youâve successfully managed changing schedules or stepped up when needed.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the team at Waitakere Resource Recovery Park.
We think you need these skills to ace Customers Services Representative in Bishop Auckland
Some tips for your application đŤĄ
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled face-to-face interactions and created positive experiences for customers.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific responsibilities from the job description that youâre excited about and how your skills align with them.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for this fantastic opportunity.
How to prepare for a job interview at Auckland Council
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casual Customer Services Representative. Familiarise yourself with the daily operations at the Waitakere Resource Recovery Park and think about how your previous customer service experience aligns with these tasks.
â¨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided exceptional customer service in the past. Highlight any face-to-face interactions where you resolved issues or created a welcoming environment, as this role is all about making visitors feel valued.
â¨Demonstrate Flexibility and Team Spirit
Since this position requires covering for the Team Leader and working weekends, express your willingness to be flexible with your schedule. Share instances where you've successfully adapted to changing circumstances or supported your team during busy times.
â¨Prepare Questions for the Hiring Manager
At the end of the interview, have a few thoughtful questions ready for the Hiring Manager. This shows your genuine interest in the role and the organisation. You might ask about the team culture or how success is measured in this position, which can also give you valuable insights.