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- Tasks: Welcome guests and ensure their stay is unforgettable with top-notch service.
- Company: Auchrannie, a stunning resort on the Isle of Arran, known for luxury and relaxation.
- Benefits: Full-time hours, modern live-in accommodation, and a vibrant team atmosphere.
- Why this job: Join a close-knit team and create memorable experiences for guests every day.
- Qualifications: Experience in customer service, a friendly personality, and a passion for hospitality.
- Other info: Dynamic role in a beautiful location with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
About Auchrannie
Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland’s first island destination spa.
About the role
Reporting to the Assistant Reception and Reservations Manager, our reception team look after every aspect of the guest journey and deliver Auchrannie's acclaimed service from the initial telephone call to the end of their stay and beyond. Always on hand and available to assist with any query, the reception team work seamlessly with departments across the resort to continuously ensure the highest standard of organisation and attention to detail to make every interaction relaxing and help create unique and memorable guest experiences.
In this role, you will:
- ensure that guest requirements are met and dealt with as quickly and efficiently as possible.
- provide a first-class welcome for all arriving guests, setting the stage for their stay.
- be constantly aware of all resort products and services.
- be fully trained in reception duties across the resort including bookings for accommodation, dining, leisure and ASPA.
- provide check-in and check-out services for our guests in an efficient and engaging manner.
- upsell products and services to enhance the guest experience.
- handle all cash and other forms of payment accurately, completing the end of shift banking in a detailed manner which is ready to be passed on to Accounts.
- answer all telephone calls and emails in a timely manner, maintaining an engaging nature to convey the personality of Auchrannie.
To be suitable for this role, you will:
- have previous experience in a reception or customer service role ideally gained in a 4/5* hospitality business.
- demonstrate a strong interest in guest service.
- show a confident, outgoing and engaging personality and the ability to put guests at ease.
- be self-motivated and able to work on your own.
- demonstrate good IT and systems knowledge.
- be calm under pressure and working in a fast-paced, busy, guest-facing environment.
- enjoy working in a role where every day is varied and challenging.
- have a positive, can-do attitude and enjoy working as part of a close-knit professional team.
This position is offered as a full-time position working an average of 40 hours per week over 5 days. Modern live-in accommodation available if required.
Receptionist employer: Auchrannie Resort
Contact Detail:
Auchrannie Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Auchrannie. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of Auchrannie. Role-play common scenarios with friends or family to boost your confidence in handling guest queries and providing that first-class welcome.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the role seriously and are ready to represent Auchrannie’s high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for guest service and your love for hospitality.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist role at Auchrannie. Highlight any relevant experience in customer service or reception roles, especially in a 4/5-star environment, to show us you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Auchrannie.
How to prepare for a job interview at Auchrannie Resort
✨Know the Resort Inside Out
Before your interview, make sure you research Auchrannie thoroughly. Familiarise yourself with their accommodation options, dining experiences, and leisure facilities. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a challenging issue. This will demonstrate your ability to provide the first-class welcome that Auchrannie prides itself on.
✨Practice Engaging Communication
Since you'll be the first point of contact for guests, practice your communication skills. Conduct mock interviews with friends or family, focusing on maintaining an engaging and friendly tone. This will help you convey the warm personality of Auchrannie during your actual interview.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle pressure and fast-paced environments. Prepare to discuss specific instances where you've successfully managed multiple tasks or dealt with difficult situations. This will reassure the interviewers that you're calm under pressure and ready for the challenges of the role.