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- Tasks: Welcome guests and manage reservations to create unforgettable experiences.
- Company: Join Auchrannie Resort, a stunning destination on the Isle of Arran.
- Benefits: Earn £12.23 per hour with perks like free leisure access and exclusive discounts.
- Why this job: Be part of a dynamic team in a beautiful resort setting.
- Qualifications: Experience in hospitality and a friendly, engaging personality are essential.
- Other info: Enjoy varied shifts and opportunities for training and development.
Job Description:
Job information Reception and Reservationist from the Company Auchrannie Resort, this latest Reception and Reservationist job vacancy is located in the city Isle Of Arran located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE .
Job Responsibility:
Job Ref: AUC1113 Branch: Auchrannie Resort Location: Auchrannie Resort, Isle Of Arran Salary/Benefits: £12.23 per hour Contract type: Permanent Hours: Full Time Shift pattern: 5 days from 7 including weekends, early and late shifts Hours per week: 40
About Auchrannie
Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland\’s first island destination spa.
About the role
Reporting to the Reception Supervisor and Assistant Front of House Manager, our reception and reservations team look after every guest and deliver Auchrannie\’s acclaimed service from the initial telephone call to guest departure. Always on hand and available to assist with any query, the reception team continuously ensure a highest standard of organisation and attention to detail to make every interaction seamless and help create unique and memorable guest experiences.
In this role, you will:
- ensure that guest requirements are met and dealt with as quickly and efficiently as possible.
- provide a first-class welcome for all arriving guests, setting the stage for the resort.
- be constantly aware of all resort products and services, as well as maintaining island knowledge to ensure all guests are provided with the information they require.
- be fully trained in reservations to be able to create and manage all bookings across the resort including accommodation, dining, leisure and ASPA.
- provide check-in and check-out services for our guests in an efficient yet engaging manner.
- upsell products and services to enhance the guest experience
- handle all cash and other forms of payment accurately, completing the end of shift banking in a detailed manner which is ready to be passed on to Accounts.
- taking bookings for the ASPA, Arran Adventure, Leisure, and our restaurants.
- answer all telephone calls and emails in a timely manner, maintaining an engaging nature to convey the personality of Auchrannie.
- prepare for the same days, and next day\’s arrivals ensuring the team are aware of any individual guest requirements.
- prepare for the day\’s departures, thoroughly checking billing to ensure everything is accurate before providing the guest with their invoice. Obtaining guest feedback and passing this feedback on to the relevant individual.
To be suitable for this role, you will:
- have previous experience in a reception or reservations role gained in a 4/5* hospitality business
- show a confident, outgoing and engaging personality and the ability to put guest at ease
- be self motivated and able to work on your own
- demonstrate good IT and systems knowledge (previous experience working with PMS systems including Guestline would be an advantage)
- be calm under pressure and working in a fast paced, busy, guest facing environment.
- enjoy working in a role where every day is varied and challenging
- have a positive, can do attitude and enjoys working as part of a close knit professional team.
We offer a wide range of exclusive team member benefits including:
- Full Leisure Membership with unlimited access to our swimming pools, thermal suites, well equipped gym and multi-purpose gameshall
- Free bike hire
- Exclusive resort discounts
- Share of resort tips (paid monthly)
- Employee wellbeing and assistance programme
- Team and social activities.
- Long service benefits
- Referral scheme
- Training and development opportunities
- Modern live-in accommodation available
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Reception and Reservationist employer: Auchrannie Resort
Contact Detail:
Auchrannie Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Reservationist
✨Tip Number 1
Get to know the company! Research Auchrannie Resort and its offerings. When you walk in for your interview, drop some knowledge about their services or recent events. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Role-play common reception scenarios with a friend. This will help you feel more confident when handling guest queries and give you a chance to showcase your engaging personality during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart and professional that reflects the welcoming vibe of Auchrannie Resort. You want to look the part before you even say a word!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Reception and Reservationist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reception and Reservationist role. Highlight any relevant experience in hospitality, especially in reception or reservations, and don’t forget to showcase your engaging personality!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about working at Auchrannie Resort and how your skills align with the job description. Keep it friendly and professional!
Show Off Your Customer Service Skills: In your application, emphasise your customer service experience. We want to see how you’ve gone above and beyond for guests in the past, as this is key to creating memorable experiences at our resort.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Auchrannie Resort
✨Know the Resort Inside Out
Before your interview, make sure you research Auchrannie Resort thoroughly. Familiarise yourself with their services, amenities, and unique offerings. This will not only impress your interviewers but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your Customer Service Skills
As a Reception and Reservationist, your ability to engage with guests is crucial. Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to ensure guest satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing reservations, and working under pressure. Practising your responses will help you articulate your thoughts clearly during the interview, showcasing your confidence and readiness for the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you're aiming to embody the welcoming spirit of Auchrannie Resort right from the start.