At a Glance
- Tasks: Ensure guest safety, respond to queries, and manage overnight operations.
- Company: Join the Auchrannie family on the stunning Isle of Arran.
- Benefits: Competitive pay, leisure membership, exclusive discounts, and tips share.
- Other info: Enjoy modern accommodation and opportunities for training and development.
- Why this job: Be part of a unique employee-owned resort with a supportive team culture.
- Qualifications: Experience in hospitality, great customer service skills, and a driving licence.
The predicted salary is between 13 - 16 £ per hour.
Job Ref: AUC1320
Branch: Auchrannie Resort
Location: Auchrannie Resort, Isle Of Arran
Salary/Benefits: £14.70 per hour
Contract type: Permanent
Hours: Full Time
Shift pattern: 11pm-7:30 am/ 10:30pm-7am
Hours per week: 40 hours per week
Posted date: 22/02/2026
Closing date: 24/03/2026
About Auchrannie
Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland's first island destination spa.
About the role
We are looking for an experienced Night Porter to join our Estate Housekeeping team. This will be a varied and fast paced role where you will complete a range of planned health and safety and building checks, respond to guest queries and help operate our onsite laundry overnight. You will demonstrate excellent guest service skills as to demonstrate the ability to be self motivated and calm under pressure. Previous experience working in a hospitality or night porter role would be advantageous. A driving license is essential for this role.
In this role you will:
- be responsible for the safety and security of the Resort overnight (2 night porters on shift at all times)
- respond to guest and team member phone calls and requests
- complete thorough resort and building walk arounds including lock up and unlock
- respond to any emergency situations in a calm and responsive way putting guest and team member safety as the primary priority
- ensure the on call duty manager is alerted to any emergency situations including first aid incidents or fire alarms
- cleaning and re-set of public areas including lounges as required
- complete night laundry shifts on a rotational basis
- liaise throughout the shift with the second night porter to ensure all tasks are completed
- prioritise the health, safety and welfare of Auchrannie guests and team members
To be a good fit for this role you will:
- have previous experience in a similar role including some experience of night working
- be confident in completing all tasks assigned to you and have a flexible, solution focussed approach to work
- have great time management skills and the ability to prioritise all tasks unsupervised
- enjoy working as part of a small team as well as the ability to work autonomously
- demonstrate excellent customer service skills and willing to go the extra mile to find a solution to a problem
- have a full clean driving licence
- first aid experience would be an advantage
You will be working on a rolling rota, 5 nights from 7, 10:30pm-7am or 11pm to 7:30am. Weekend work will be required.
Why choose Auchrannie?
Working at Auchrannie offers you a truly unique employee experience. You are more than just part of the team; you are part of our Auchrannie family. As an Employee-Owned Resort, we work collectively to achieve our business objectives and deliver memorable guest experiences, which in turn delivers a financially and personally rewarding career.
We offer a wide range of exclusive team member benefits including:
- Full Leisure Membership with unlimited access to our swimming pools, thermal suites, well equipped gym and multi-purpose gameshall
- Exclusive resort discounts
- Share of resort tips (paid monthly)
- Employee wellbeing and assistance programme
- Team and social activities
- Long service benefits
- Referral scheme
- Training and development opportunities
- Modern live-in accommodation available
Night Porter in Isle of Arran employer: Auchrannie Resort
At Auchrannie Resort, located on the stunning Isle of Arran, we pride ourselves on being an exceptional employer that values each team member as part of our family. Our employee-owned structure fosters a collaborative work culture, offering extensive benefits such as full leisure membership, exclusive discounts, and opportunities for personal and professional growth. Join us to enjoy a rewarding career in a beautiful setting, where your contributions directly enhance memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Isle of Arran
✨Tip Number 1
Get to know the resort! Before your interview, take a virtual tour of Auchrannie Resort online. Familiarising yourself with the facilities and services will help you stand out and show your genuine interest in the role.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle guest queries or emergencies. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Network with current employees! If you know anyone working at Auchrannie, reach out to them for insights about the team and the work culture. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Auchrannie family. Don’t forget to highlight your relevant experience in hospitality!
We think you need these skills to ace Night Porter in Isle of Arran
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any previous experience you have in hospitality or as a night porter. We want to see how your skills can contribute to our team at Auchrannie!
Be Yourself:Let your personality shine through in your application. We’re looking for someone who fits into our Auchrannie family, so don’t be afraid to show us what makes you unique!
Tailor Your Application:Take the time to tailor your application to the Night Porter role. Mention specific responsibilities from the job description and how you can handle them. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy!
How to prepare for a job interview at Auchrannie Resort
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Porter role at Auchrannie. Familiarise yourself with the responsibilities like health and safety checks, guest service, and laundry operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires excellent guest service skills, prepare examples from your past experiences where you went above and beyond for a guest. Think of specific situations where you handled requests or resolved issues calmly and effectively, as this will demonstrate your ability to thrive under pressure.
✨Highlight Your Flexibility and Team Spirit
The Night Porter position involves working as part of a small team, so be ready to discuss how you collaborate with others. Share instances where you've adapted to changing circumstances or worked autonomously while still contributing to team goals. This will show that you can handle the dynamic nature of the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during your interview, especially regarding emergency situations or guest interactions. Practice responding to hypothetical scenarios calmly and logically, emphasising your prioritisation of safety and guest welfare. This will illustrate your readiness for the challenges of the role.
