At a Glance
- Tasks: Enhance guest experiences and manage resort operations with a proactive approach.
- Company: Award-winning resort on the stunning Isle of Arran, Scotland.
- Benefits: Competitive salary, modern live-in accommodation, and opportunities for personal growth.
- Other info: Dynamic environment with opportunities for career advancement in a beautiful location.
- Why this job: Join a vibrant team and make a real difference in guest satisfaction.
- Qualifications: Experience in hospitality management and excellent people skills required.
The predicted salary is between 29700 - 36300 £ per year.
About Auchrannie
Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats.
In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland’s first island destination spa
About the Role
Reporting to the Resort Manager, you will be a pro-active and visible manager across all areas of the Resort acting as Duty Manager and a key support for guests and team members alike.
You will actively look for opportunities to enhance the guest experience by monitoring, reviewing and responding to guest feedback and presenting guest satisfaction reports to the leadership and management teams.
In this role you will
- be a visual presence around the Resort, actively looking to enhance the guest experience.
- ensure that you are fully aware of business levels at all times and provide support to managers and team members across the resort as required.
- pro-actively monitor and ensure the safety and security of guests and team members across the Resort.
- monitor and respond to guest reviews through all feedback channels including 3rd party platforms.
- analyse guest feedback and provide strategic direction to continuously improve our overall guest satisfaction rating
- respond to guests needs and anticipate opportunities to add value to the guest experience.
- prepare and present guest satisfaction reports to Leadership and Management teams.
- provide daily briefs to the management team on business levels and daily priorities.
- pro-actively engage will and motivate all team members to help maintain a positive and happy workplace culture.
To be suitable for this role you will
- demonstrate experience in all areas of hospitality including duty management at a 4/5 star hotel/resort property.
- be a naturally confident and engaging manager who demonstrates excellent people skills.
- calm under pressure, able to work in a busy environment and with the ability quickly identify priorities for the day.
- be trustworthy, capable and reliable to run the Resort in the absence of the Resort Manager/Resort Director.
- have strong food and beverage operational experience and comfortable to support bar and restaurant service is required.
- have a high level of computer literacy with experience of responding to guest feedback directly and through review sites.
- show a desire to learn and continue personal growth and professional development
- have a full drivers licence
This role presents a great opportunity for the right candidate to continue to develop their hospitality career in an award winning Scottish Resort.
Knowledge of first aid and Scottish Licensing laws would be an advantage.
Modern Live in accommodation is available.
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Guest Services Manager employer: Auchrannie Resort
Auchrannie is an exceptional employer located on the stunning Isle of Arran, offering a unique blend of luxury accommodation and outstanding dining experiences. Our work culture prioritises teamwork and personal growth, providing employees with opportunities to enhance their skills in a vibrant hospitality environment. With modern live-in accommodation available, we ensure that our Bar Team Members enjoy a rewarding career while being part of a welcoming community that values exceptional service and guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Auchrannie Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Auchrannie Resort
Don't be shy about reaching out to Auchrannie Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Auchrannie Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Auchrannie Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
