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- Tasks: Enhance guest experiences and support team members in a luxury resort.
- Company: Award-winning Scottish resort focused on exceptional hospitality.
- Benefits: Live-in accommodation, career development, and a vibrant work environment.
- Why this job: Join a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Experience in hospitality management and strong people skills required.
- Other info: Opportunity to thrive in a fast-paced, rewarding setting.
The predicted salary is between 36000 - 60000 £ per year.
A luxury Scottish resort is seeking a proactive Duty Manager to enhance guest experiences and support team members. You will monitor guest feedback, ensure safety and security, and prepare satisfaction reports for leadership.
Ideal candidates will have prior experience in hospitality management, excellent people skills, and the ability to work under pressure.
Modern live-in accommodation is available, providing a great opportunity for career development in an award-winning setting.
Guest Experience & Resort Operations Lead employer: Auchrannie Resort
Contact Detail:
Auchrannie Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Resort Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury resorts. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your people skills and how you've handled pressure in past roles.
✨Tip Number 3
Research the resort! Knowing the ins and outs of the luxury Scottish resort will impress the hiring team. Mention specific aspects of their guest experience that resonate with you during your conversations.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Duty Manager position. Plus, it shows you're serious about joining our team and enhancing guest experiences.
We think you need these skills to ace Guest Experience & Resort Operations Lead
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to enhance guest experiences – this will show us that you’re the proactive Duty Manager we’re looking for!
Highlight Your People Skills: We want to see how you connect with others! In your application, mention times when you’ve successfully managed a team or resolved guest issues. This will help us understand how you can support our team members and create memorable experiences for our guests.
Be Detail-Oriented: As a Duty Manager, attention to detail is key. Make sure your application is free from typos and clearly structured. This not only reflects your professionalism but also shows us that you can prepare those satisfaction reports with precision!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our award-winning team!
How to prepare for a job interview at Auchrannie Resort
✨Know the Resort Inside Out
Before your interview, do some research on the luxury Scottish resort. Familiarise yourself with its history, values, and any recent news or awards. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Duty Manager, excellent people skills are crucial. Prepare examples from your past experiences where you've successfully handled guest feedback or resolved conflicts. Highlighting these situations will demonstrate your ability to enhance guest experiences effectively.
✨Prepare for Pressure Scenarios
Given the fast-paced nature of hospitality, be ready to discuss how you handle pressure. Think of specific instances where you managed stressful situations, ensuring safety and security while maintaining high service standards. This will showcase your resilience and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if the resort is the right fit for you.
