About Auchrannie
Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, alongside incredible leisure facilities and ASPA, Scotland’s first island destination spa.
In November, we will be opening Bay Café by Auchrannie, an exciting new venture in the heart of Brodick. The café will offer great food, and the friendly, welcoming service Auchrannie is known for.
About the role
As a Food and Beverage Assistant at Bay Café by Auchrannie, you will be part of a brand-new team, helping us create a relaxed and welcoming café experience for both local customers and visitors to Arran.
You will provide every customer with friendly, professional service that reflects Auchrannie’s values and exceeds expectations.
In this role, you will:
- ensure each customer receives a warm and friendly welcome to the café
- maintain great knowledge of the food and drinks menus and feel confident answering menu-related questions and making recommendations
- serve customers in a friendly and efficient manner while maintaining a clean and safe working environment
- take food and beverage orders accurately, including any special requests and dietary requirements
- prepare and serve a range of hot and cold drinks to the required standard
- demonstrate the ability to recommend and upsell menu items to enhance the customer experience and increase revenue
- set up and clear down the café before and after service, ensuring all required standards are met
- maintain high standards of cleanliness, presentation and food safety throughout the café
- deal with complaints professionally and pass all customer feedback to your manager.
To be suitable for this role you will:
- have great people and customer service skills, with a naturally friendly and bubbly personality
- enjoy working as part of a close team in a busy, fast-paced café environment
- ideally have previous experience of working in a café, restaurant, bar or other hospitality business
- demonstrate good attention to detail and the awareness to anticipate customers’ needs
- share Auchrannie’s values and take pride in delivering consistently high standards
- take pride in your personal appearance and be well presented for work
- be flexible, reliable and willing to support your colleagues
- want to learn new hospitality skills and continue developing your knowledge of the industry.
Your standard working week will be five days over seven. Shifts will be mainly during the daytime and will include weekends, although some evening shifts will also be required. Some flexibility to work across the Cafe and the Resort F+B outlets will be required.
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