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- Tasks: Support end-users with tech issues, install and maintain hardware, and troubleshoot problems.
- Company: Auburn University is a leading institution dedicated to impactful research and education.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Why this job: Gain hands-on experience, build your network, and contribute to a life-changing academic experience.
- Qualifications: Must be an enrolled Auburn student; customer service experience is a plus.
- Other info: Work 20 hours during school and up to 40 hours when not in session.
Student – EDS Service Desk Representative
Position Title Student – EDS Service Desk Representative
Working Title (if different from Position Title)
Job Summary
The EDS Service Desk Representative’s role is to provide a point of contact for end-users to receive support and maintenance within the organization’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and Mac hardware and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person and remotely by telephone, e-mail, instant message, or another collaboration tool) promptly and accurately and provide end-user assistance where required.
Why should YOU consider student employment at Auburn University?
- Gain valuable work experience! Student employmentallows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
- Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
- Make a difference. Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Essential Functions
- Perform on-site or remote analysis, diagnosis, and resolution of simple and complex computing problems for end-users and recommend and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end-user client technology and related hardware and software to deliver required service levels.
- Collaborate with System/Network administrators to ensure efficient operation of the company’s desktop and remote computing environment.
- Where required, administer and resolve issues with associated end-user technology, networking, or software products.
- Receive and respond to incoming calls, e-mails, and messages regarding technology problems.
- Ensure that physical connections are in proper working order.
- Maintain an inventory of all technology equipment, including but not limited to monitors, keyboards, laptops, tablets, cell phones, televisions, and other equipment.
- Accurately document all incidents and requests, including technology equipment or component failure, repair, installation, and removal.
- If necessary, liaise with third-party support and hardware equipment vendors.
- Ensure AV equipment is in working order for all in-person and remote meetings.
- Conduct research on technology products in support of procurement and development efforts. Evaluate and recommend products for purchase.
- Work with other staff members on additional projects and tasks as assigned.
Why Work at Auburn?
- Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
- Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
- We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
- Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
- A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Ready to lead and shape the future of higher education? Apply today! War Eagle!
Minimum Qualifications
- Currently enrolled Auburn University student
Preferred Qualifications
- Experience providing customer service.
- Familiarity with a wide variety of technology resources and platforms.
Pay Rate
Pay Rate $13.00/hour
Work Hours
Work Hours 20 hours while school in session/40 hours school not in session
City position is located in:
City position is located in: Auburn
State position is located:
State position is located: Alabama
Posting Date
Posting Date 07/11/2025
Closing Date
Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.
Required fields are indicated with an asterisk (*).
- * Please tell us how you first heard about this opportunity.
(Open Ended Question)
- * Are you a currently enrolled undergraduate student?
- Yes
- No
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Student - EDS Service Desk Representative employer: Auburn University
Contact Detail:
Auburn University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student - EDS Service Desk Representative
✨Tip Number 1
Familiarise yourself with common troubleshooting techniques for both PC and Mac systems. Being able to demonstrate your knowledge in diagnosing and resolving issues during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills by engaging with peers or through part-time jobs. The ability to communicate effectively and provide support will be crucial in this role, so showcasing your experience in helping others can make a big difference.
✨Tip Number 3
Network with current students or staff at Auburn University who work in IT or related fields. They can provide insights into the role and may even refer you, which can significantly increase your chances of landing the job.
✨Tip Number 4
Stay updated on the latest technology trends and tools relevant to the position. Showing that you are proactive about learning and adapting to new technologies can impress the hiring team and demonstrate your commitment to the role.
We think you need these skills to ace Student - EDS Service Desk Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles or technical skills. Emphasise your familiarity with various technology resources and platforms, as this is crucial for the EDS Service Desk Representative position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how it aligns with your career goals. Mention specific experiences that demonstrate your problem-solving skills and ability to assist end-users effectively.
Showcase Relevant Skills: Clearly outline your technical skills and any experience you have with troubleshooting hardware and software issues. Highlight your ability to communicate effectively, both in person and remotely, as this is key for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at Auburn University
✨Know Your Tech Stuff
Brush up on your knowledge of both PC and Mac hardware and software. Be prepared to discuss common troubleshooting techniques and any relevant experience you have with technology support.
✨Showcase Your Customer Service Skills
Since this role involves assisting end-users, highlight any previous customer service experience. Share examples of how you've effectively communicated with users to resolve their issues.
✨Demonstrate Problem-Solving Abilities
Be ready to walk through a few hypothetical tech problems during the interview. Show your thought process in diagnosing and resolving issues, as this will demonstrate your analytical skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
