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For Companies At a Glance
- Tasks: Provide tech support and maintenance for PCs and Macs, troubleshooting issues for end-users.
- Company: Auburn University, a place where your work makes a life-changing impact.
- Benefits: Earn $15-$17/hour, gain valuable experience, and enjoy a supportive work culture.
- Why this job: Join a dynamic team, build your network, and contribute to an exceptional academic experience.
- Qualifications: Must be an enrolled AU student; customer service experience is a plus.
- Other info: Flexible hours with occasional after-hours work for events.
Overview
Advancement at Auburn University is excited to begin the search for an EDS Service Desk Representative. This role is to provide a point of contact for end-users to receive support and maintenance within the organization’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and Mac hardware and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person and remotely by telephone, e-mail, instant message, or another collaboration tool) promptly and accurately and provide end-user assistance where required.
Why should YOU consider student employment at Auburn University?
- Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
- Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
- Make a difference. Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Essential Functions
- Perform on-site or remote analysis, diagnosis, and resolution of simple and complex computing problems for end-users and recommend and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end-user client technology and related hardware and software to deliver required service levels.
- Collaborate with System/Network administrators to ensure efficient operation of the company’s desktop and remote computing environment.
- Where required, administer and resolve issues with associated end-user technology, networking, or software products.
- Receive and respond to incoming calls, e-mails, and messages regarding technology problems.
- Ensure that physical connections are in proper working order.
- Maintain an inventory of all technology equipment, including but not limited to monitors, keyboards, laptops, tablets, cell phones, televisions, and other equipment.
- Accurately document all incidents and requests, including technology equipment or component failure, repair, installation, and removal.
- If necessary, liaise with third-party support and hardware equipment vendors.
- Ensure AV equipment is in working order for all in-person and remote meetings.
- Conduct research on technology products in support of procurement and development efforts. Evaluate and recommend products for purchase.
- Work with other staff members on additional projects and tasks as assigned.
Why Work at Auburn?
- Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
- Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
- We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
- Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
- A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Ready to lead and shape the future of higher education? Apply today! War Eagle!
Qualifications
Minimum Qualifications
- Currently enrolled AU student
Preferred Qualifications
- Experience providing customer service.
- Familiarity with a wide variety of technology resources and platforms.
Pay Rate
Pay Rate $15.00-$17.00/hour
Work Hours
Work Hours 7:45 a.m.- 4:45 p.m. based on availability. Occasional after-hours work may be required for event support.
Location Details
City position is located in: Auburn
State position is located in: Alabama
Posting Details
Posting Date 09/18/2025
Closing Date
Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.
Required fields are indicated with an asterisk (*).
- * Are you currently an enrolled student at Auburn University?
- Yes
- No
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EDS Service Desk Representative employer: Auburn University
Contact Detail:
Auburn University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EDS Service Desk Representative
✨Tip Number 1
Network like a pro! Reach out to your professors, classmates, and even alumni. They might have insider info on job openings or can put in a good word for you. Remember, connections can make all the difference!
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Get comfortable answering common questions and showcasing your tech skills. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech issues in the past. This will demonstrate your ability to think on your feet and provide excellent support to end-users.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Auburn community. So, what are you waiting for? Go for it!
We think you need these skills to ace EDS Service Desk Representative
Some tips for your application 🫡
Show Your Tech Savvy: Make sure to highlight any experience you have with technology, whether it's troubleshooting issues or using different platforms. We want to see your skills shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your experiences align with the role of an EDS Service Desk Representative. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to tech support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Auburn University
✨Know Your Tech
Brush up on your knowledge of both PC and Mac hardware and software. Be ready to discuss common troubleshooting techniques and how you would approach diagnosing issues. This will show that you're not just familiar with technology, but that you can also think critically about solving problems.
✨Customer Service Skills Matter
Since this role involves direct interaction with end-users, be prepared to share examples of your customer service experience. Think about times when you successfully resolved a problem or helped someone understand a technical issue. Highlighting your communication skills will set you apart!
✨Familiarise Yourself with Auburn's Culture
Research Auburn University’s values and mission. Understanding their commitment to excellence and community will help you align your answers with what they’re looking for. Show that you’re not just interested in the job, but in being part of their culture.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of technology you'll be working with, or how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
