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For Companies At a Glance
- Tasks: Welcome guests and deliver top-notch customer service in a stylish hotel.
- Company: Aubrey Park, an independent hotel set in beautiful landscaped gardens.
- Benefits: Competitive salary, free meals, on-site parking, and a workplace pension scheme.
- Why this job: Join a friendly team and create memorable experiences for guests every day.
- Qualifications: Strong communication skills and experience in a similar role preferred.
- Other info: Flexible shifts and opportunities for personal growth in a vibrant environment.
The predicted salary is between 25480 - 25480 £ per year.
Job Description
Hotel Opera software experience desirable
1 years Hotel reception experience desirable
Aubrey Park is an independent hotel conveniently close to St. Albans and Hemel Hempstead being only 5 miles from both towns. A stylish hotel set in 9 acres of landscaped gardens and woods.
Join our Front Office Team, where you would welcome all our hotel guests and contribute to delivering a high standard of service focusing on quality. This position would suit someone who is self-motivated and enjoys working with people.
40 hours per week
The role:
- Deliver the highest levels of customer service to our guests at all times
- Ensure our guests\’ expectations are constantly met and exceeded
- Communicate with all departments within the hotel regarding guest requirements
- Perform a smooth check-in, check-out for our guests
- Operate the switchboard, key equipment and credit card machines
- Ensure all cash, charge, float and till procedures are carried out in accordance with company policy
You:
- Strong organisational and communication skills
- Good command of the English language
- Courteous, friendly and warm nature
- Competent in the use of Microsoft Packages and sending/receiving email
- Flexible to work shift work patterns which may include early mornings, late evenings and weekends
- Proven ability in a similar role and knowledge of Opera would be advantageous
Work place pension scheme operated by Nest
Meals on duty
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
We do not provide live in accommodation.
Job Types: Full-time, Permanent
Full-Time hours: 40 per week
Job Type: Full-time
Pay: £25,480.00 per year
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
Hotel Receptionist employer: Aubrey Park Hotel
Contact Detail:
Aubrey Park Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel! Research Aubrey Park and its services. When you walk in for your interview, drop some knowledge about their offerings or recent events. It shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. Think about how you'd handle difficult guests or busy check-in times. This will help you feel more confident during the interview.
✨Tip Number 3
Network with current employees if you can! Reach out on LinkedIn or through mutual connections. They might give you insider tips about the interview process or what the team values most.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous hotel reception experience you have. If you've used Opera software, mention it! We love seeing how your background fits with what we need.
Be Personable: Since this role is all about welcoming guests, let your friendly nature shine through in your application. Use a warm tone and show us that you genuinely enjoy working with people.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to match the job description. Mention specific skills like organisational abilities and communication skills that align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aubrey Park Hotel
✨Know Your Stuff
Familiarise yourself with the Opera software and any other tools mentioned in the job description. If you have experience, be ready to share specific examples of how you've used it to enhance guest experiences.
✨Show Off Your People Skills
As a hotel receptionist, you'll be the face of the hotel. Practice your warm greetings and friendly communication. Think of scenarios where you’ve gone above and beyond for a guest and be prepared to discuss them.
✨Be Organised
Demonstrate your strong organisational skills by preparing a list of questions to ask during the interview. This shows you're proactive and genuinely interested in the role and the hotel’s operations.
✨Flexibility is Key
Since the role requires shift work, be ready to discuss your availability openly. Highlight your flexibility and willingness to adapt to different schedules, which is crucial in the hospitality industry.