At a Glance
- Tasks: Lead the dining experience at Major’s, ensuring exceptional service and guest satisfaction.
- Company: Join the historic Cambridge House, a luxury hotel redefining London dining.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative team culture with a focus on creativity and guest engagement.
- Why this job: Be part of an iconic restaurant that blends elegance with modern dining experiences.
- Qualifications: Experience in high-quality hospitality and a passion for exceptional service.
The predicted salary is between 25668 - 31372 £ per year.
Company Description
Since 1756, Cambridge House has been the home where the Great and the Glorious gather.
The storied Mayfair townhouse reawakens in 2026.
The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel.
The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel.
Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa.
It will also be home to an exclusive members club set to define the new pulse of modern London life.
For more information: auberge. com/cambridgehouse/
Follow Cambridge House, Auberge Collection on Instagram and Facebook @Cambridge House Auberge
Job Description
Major’s, the signature restaurant of Cambridge House in Mayfair, is a glamorous ode to ritzy mid-century dining, drawing inspiration from the classic London grill.
Major’s blends timeless elegance with dramatic flair.
The menu will be a love letter to classic cuisine, showcasing the finest cuts of meat and seafood and local produce.
An original concept, Major’s is set to redefine London dining.
As Captain/Head Waiter at Major’s, the signature restaurant of Cambridge House, you will be at the heart of the dining experience, bringing together a passion for exceptional food, thoughtful service and genuine hospitality.
With a natural ability to read the room and understand the individual preferences of each guest, you will set the tone for your section, ensuring service feels seamless and personal.
Working closely with the kitchen and wider restaurant team, you will bring each service to life through your attention to detail, knowledge of the menu and ability to make guests feel truly looked after.
Key Responsibilities
- Welcome guests warmly and professionally, building rapport and tailoring service to reflect individual preferences and occasions.
- Guide guests through the dining experience with knowledgeable recommendations on food, wine and beverages, bringing each offering to life through engaging storytelling.
- Lead service within your section, coordinating timing, presentation and team delivery to ensure a seamless experience.
- Anticipate guest needs, manage special requests and celebrations, and resolve queries with discretion and sound judgement.
- Maintain exceptional standards of table preparation, mise en place, presentation, cleanliness, hygiene and food safety.
- Support and develop fellow team members through sharing knowledge, leading by example and encouraging a collaborative approach to service.
- Work closely with the Culinary, Beverage and wider Cambridge House teams to ensure clear communication and smooth operations.
- Support Restaurant Management with day-to-day operations and the continuous improvement of service standards.
- Contribute ideas that refine service rituals, enhance the guest experience and shape the distinctive identity and traditions of Major’s from opening day.
Qualifications
- Previous experience in a Captain, Head Waiter, Senior Waiter or similar role within a luxury hotel, restaurant or high-quality hospitality environment.
- The ability to lead by example, coordinate service and support colleagues in a fast-paced restaurant environment.
- Excellent communication and interpersonal skills, with the confidence to build relationships with guests and colleagues alike.
- A professional, approachable manner and a genuine commitment to providing exceptional hospitality.
- The flexibility to work evenings, weekends and bank holidays as required.
- Right to work in the United Kingdom.
- Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.
While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge. com
Connect with Auberge Collection on Instagram, Tik Tok, Facebook, and Linked In @Auberge and #Always Auberge
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Captain/Head Waiter - Major’s in London employer: Auberge
Cambridge House offers an exceptional work environment where finance professionals can thrive in a vibrant and historic setting. As part of the Auberge Collection, employees benefit from a culture that values collaboration, personal growth, and a commitment to delivering extraordinary hospitality. With opportunities for professional development and the chance to shape the financial foundations of a landmark hotel, this role is perfect for those seeking meaningful and rewarding employment in the heart of Mayfair.
StudySmarter Expert Advice🤫
We think this is how you could land Captain/Head Waiter - Major’s in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Auberge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Auberge
Don't be shy about reaching out to Auberge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Captain/Head Waiter - Major’s in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Auberge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Auberge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
