Executive Assistant Manager, Food & Beverage

The Executive Assistant Manager for Food and Beverage of Cambridge House will be the strategic business leader of the property's Food & Beverage department, responsible for planning, developing, implementing and evaluating the quality of the property's food & beverage experiences. This role works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures food & beverage operations meet the brand’s standards, targets customer needs, ensures team member engagement, focuses on growing revenues and maximises the department's financial performance. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of Cambridge House target customers and team members and provides a return on investment to the owner and company.

Responsibilities

• Oversee the deployment of the strategy and business plan for Cambridge House to deliver on our mission of being the best-loved operator of one of a kind luxury hospitality and experiences.
• Leading Service Excellence to ensure the fundamentals are in place for a successful embedding of our culture to be best loved.
• Establishes and maintains high service standards and training initiatives.
• Execute the recruitment and employee branding strategy so that Cambridge House is the employer of choice in London.
• Responsible for building a rich culture of trust, pride, and joy that will result in high team member advocacy and engagement.
• Oversee the execution and successful implementation of the guest experience - Pre-Arrival, Arrival, During The Stay, Departure, and Post-Departure to ensure that our guests report the highest levels of menu selection and quality along with personal and customised services.
• Responsible for curating food and beverage experiences and programming unique to Cambridge House through daily rituals, activities, amenities, product selection, partner alignment, and space activation.
• Responsible for financial performance for the department.
• Responsible for the management of pre-opening and OS&E budgets as well as the building of the operating budgets.
• Responsible for developing the right labour models and controls to deliver on the budgeted margins.
• Effectively support owner relationships on behalf of Auberge to ensure the owners maintain trust and confidence in our stewardship of their asset.
• Lead pricing and preparation of menus in coordination with the culinary team, develop a beverage and wine program.
• Ensure compliance with health, safety, sanitation, and alcohol awareness standards and liquor laws.

Qualifications

• 5+ years of work experience in a similar role or Director of Food and Beverage in luxury hospitality with oversight of a large multiunit operation.
• Hotel opening experience in a senior leadership role.
• Experience building teams to successfully launch in an urban market for a global luxury brand.
• Bachelor’s Degree or equivalent, ideally in Hotel Management, Business or a combination of these.
• Strong aptitude in financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and good communication skills.
• Ability to live and work within the United Kingdom without sponsorship.
• Multi-lingual extremely helpful.