At a Glance
- Tasks: Create unforgettable butler and in-room dining experiences that reflect luxury and individuality.
- Company: Join the historic Cambridge House, a vibrant luxury hotel reawakening in 2026.
- Benefits: Be part of an exclusive team shaping exceptional guest experiences in a stunning setting.
- Other info: Opportunity to shape the future of a landmark hotel and create lasting memories.
- Why this job: Lead a passionate team and redefine luxury hospitality in a captivating environment.
- Qualifications: Experience in luxury hospitality and a knack for inspiring others is essential.
The predicted salary is between 75600 - 92400 £ per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
As Director of Butler Services & In-Room Dining, you will be shaping two of the most personal expressions of the Cambridge House experience. From the quiet theatre of bespoke butler service to the curation of exceptional dining in the privacy of a guest’s room, you will create experiences that feel effortless and intuitive. Joining us in our pre-opening phase, you will help to shape the vision, establish the standards and bring together a team of exceptional individuals who share a genuine appreciation for the art of looking after people.
Key Responsibilities:
- Shape and deliver distinctive Butler and In Room Dining experiences that reflect the character, elegance and individuality of Cambridge House.
- Support in the pre-opening journey, establishing service standards, operating procedures, recruitment, training and opening plans.
- Create personalised guest experiences through thoughtful anticipation, discreet service and memorable touches that feel effortless.
- Oversee all aspects of In-Room Dining, from order management to presentation, delivery, service quality and commercial performance.
- Work closely with Culinary, Housekeeping, Front Office and other departments to ensure a smooth and seamlessly coordinated guest journey.
- Inspire and develop team members, creating a welcoming culture built on collaboration, individuality, kindness and shared pride.
- Help to establish engaging training programmes that bring the Cambridge House service philosophy to life and equip team members to deliver exceptional hospitality.
- Assist in managing departmental budgets, payroll, revenue, inventory and performance, balancing commercial success with uncompromising service standards.
- Champion guest satisfaction, food safety, allergen management, confidentiality and continuous improvement.
- Play an integral role in preparing Cambridge House for its opening, ensuring every detail is ready to welcome our first guests.
Qualifications:
- Significant experience in luxury hospitality, with a strong background in Butler services or In-Room Dining.
- Experience in a pre-opening environment would be highly advantageous.
- Excellent knowledge of luxury food and beverage service, guest preference management and relevant UK hospitality regulations.
- A natural ability to inspire, develop and support team members, creating an inclusive environment where everyone feels valued.
- Exceptional communication, emotional intelligence and discretion, with the confidence to handle complex requests with warmth and composure.
- A keen eye for detail, a genuine passion for personalised hospitality and the commercial acumen to turn ambitious ideas into consistent results.
- The right to work in the UK.
Director of Butler Services & In-Room Dining employer: Auberge
Cambridge House offers an exceptional work environment where finance professionals can thrive in a vibrant and historic setting. As part of the Auberge Collection, employees benefit from a culture that values collaboration, personal growth, and a commitment to delivering extraordinary hospitality. With opportunities for professional development and the chance to shape the financial foundations of a landmark hotel, this role is perfect for those seeking meaningful and rewarding employment in the heart of Mayfair.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Butler Services & In-Room Dining
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Auberge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Auberge
Don't be shy about reaching out to Auberge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director of Butler Services & In-Room Dining
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Auberge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Auberge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
