Rooms Division Manager

As Rooms Division Manager you will oversee the seamless operation of our Front Office Guest Services and Concierge teams. You will ensure every guest is welcomed with warmth, efficiency and an intuitive level of service that reflects the unique personality of Cambridge House.

You will lead from the front – visible, supportive and engaged – guiding team members through the excitement of opening a new property and setting a consistently high standard of service delivery. Your leadership will help create a harmonious environment where guests feel genuinely cared for and team members feel motivated, respected and proud of the experience they help create.

Key Responsibilities

• Oversee day‑to‑day operations of the Rooms Division ensuring standards are consistently aligned with the luxury positioning of Cambridge House.
• Establish and refine procedures ahead of opening ensuring operational readiness across Front Office Guest Services and Concierge.
• Work closely with Engineering and Security to maintain an immaculate safe and beautifully presented property from the moment we open our doors.
• Lead the delivery of a warm, thoughtful guest experience that reflects both Mayfair sophistication and the character of Cambridge House.
• Personally handle VIP arrivals and key guest relationships ensuring every touchpoint is smooth, discreet and memorable.
• Encourage a culture where team members anticipate guest needs intuitively and take ownership of moments of service.
• Inspire support and guide team members through transparent communication, structured development and a strong sense of shared purpose.
• Oversee recruitment, training and ongoing development ensuring every team member is equipped to deliver outstanding service.
• Champion a positive working environment where every individual is welcomed, heard and respected.
• Oversee departmental budgets, labour planning and cost efficiencies while protecting service quality.
• Drive high room standards and implement initiatives that enhance guest satisfaction, revenue performance and reputation.
• Collaborate with Sales & Marketing and Revenue teams to position Cambridge House effectively within the London luxury