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- Tasks: Lead the Front Office and Concierge teams to deliver exceptional guest experiences.
- Company: Join a luxury hotel brand known for its warm and sophisticated service.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Be at the forefront of opening a new property and shaping guest experiences.
- Qualifications: Experience in hospitality management and a passion for guest service.
- Other info: Dynamic role with opportunities for growth in a prestigious setting.
The predicted salary is between 36000 - 60000 £ per year.
As Rooms Division Manager you will oversee the seamless operation of our Front Office Guest Services and Concierge teams. You will ensure every guest is welcomed with warmth, efficiency and an intuitive level of service that reflects the unique personality of Cambridge House. You will lead from the front - visible, supportive and engaged - guiding team members through the excitement of opening a new property and setting a consistently high standard of service delivery. Your leadership will help create a harmonious environment where guests feel genuinely cared for and team members feel motivated, respected and proud of the experience they help create.
Key Responsibilities
- Oversee day‐to‐day operations of the Rooms Division ensuring standards are consistently aligned with the luxury positioning of Cambridge House.
- Establish and refine procedures ahead of opening ensuring operational readiness across Front Office Guest Services and Concierge.
- Work closely with Engineering and Security to maintain an immaculate safe and beautifully presented property from the moment we open our doors.
- Lead the delivery of a warm, thoughtful guest experience that reflects both Mayfair sophistication and the character of Cambridge House.
- Personally handle VIP arrivals and key guest relationships ensuring every touchpoint is smooth, discreet and memorable.
- Encourage a culture where team members anticipate guest needs intuitively and take ownership of moments of service.
- Inspire support and guide team members through transparent communication, structured development and a strong sense of shared purpose.
- Oversee recruitment, training and ongoing development ensuring every team member is equipped to deliver outstanding service.
- Champion a positive working environment where every individual is welcomed, heard and respected.
- Oversee departmental budgets, labour planning and cost efficiencies while protecting service quality.
- Drive high room standards and implement initiatives that enhance guest satisfaction, revenue performance and reputation.
- Collaborate with Sales & Marketing and Revenue teams to position Cambridge House effectively within the London luxury market.
Rooms Division Manager in London employer: Auberge Resorts
Contact Detail:
Auberge Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Division Manager in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and engage on social media. The more people you know, the better your chances of landing that Rooms Division Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you create memorable guest experiences.
✨Tip Number 3
Research the company inside out. Understand Cambridge House's values and what makes it unique. This will help you tailor your approach and demonstrate that you're the perfect fit for their team.
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of being noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Rooms Division Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference at Cambridge House.
Tailor Your CV: Make sure your CV is tailored to the Rooms Division Manager position. Highlight relevant experience in guest services and leadership roles, and don’t forget to mention any specific achievements that align with our luxury standards.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be personal, share your story, and explain how your values align with ours at Cambridge House. We love a good narrative!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Auberge Resorts
✨Know the Company Inside Out
Before your interview, dive deep into Cambridge House's values, mission, and unique offerings. Understanding their luxury positioning and what sets them apart will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Style
As a Rooms Division Manager, your leadership is key. Be ready to discuss your approach to leading teams, especially in high-pressure situations. Share specific examples of how you've motivated team members and created a positive work environment in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest relations. Think of scenarios where you've turned a challenging situation into a positive experience for guests or team members, and be prepared to share these stories.
✨Emphasise Guest Experience
Since the role focuses on delivering a warm and thoughtful guest experience, be ready to discuss your strategies for anticipating guest needs. Highlight any past experiences where you’ve gone above and beyond to ensure guest satisfaction, as this will resonate well with the interviewers.
