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- Tasks: Lead IT systems setup and ensure smooth operations in a luxury hotel environment.
- Company: Cambridge House, a historic Mayfair hotel reimagined for modern luxury.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Shape the tech landscape of a vibrant luxury hotel and make a real impact.
- Qualifications: 5+ years in IT roles, preferably in luxury hotels, with strong troubleshooting skills.
- Other info: Join a team dedicated to innovation and excellence in hospitality technology.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel.
Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.
Job Description
As Cambridge House’s IT Manager, you will be a technical leader, instrumental in bringing our systems, processes, and support infrastructure online, before opening, and maintaining them to the highest standards afterwards. You will work closely with external specialists and internal team members. You will train and equip our duty engineers, ensure smooth resolution of issues, and uphold systems that support everything from guest stay to back-of-house operations.
This role offers a unique opportunity to shape and influence the technology landscape from the ground up by developing and establishing procedures, SOPs, and standards that will guide future operations and drive innovation.
Key Responsibilities:
- Lead the commissioning and setup of all hotel IT/engineering systems in collaboration with external technicians, ensuring everything meets or exceeds luxury hotel standards.
- Oversee daily IT/engineering operations: ensure that all systems (hardware and software) perform reliably – including any AV, guest services tech, building management systems, workstations, etc.
- Train, mentor and support duty engineers and other technical team members to troubleshoot systems, follow best practices, and deliver seamless support.
- Rapidly diagnose and resolve technical issues, working either hands‑on or coordinating with engineers and external contractors, ensuring minimal disruption to guests and operations.
- Maintain records of all systems, installations, equipment, licenses; ensure that preventative maintenance schedules are in place and adhered to.
- Ensure that system documentation and user‑guides are prepared so that all team members understand how to use and maintain the systems.
- Work with relevant departments (housekeeping, front office, food & beverage, guest services) to understand their technology‑needs and ensure their technical tools are functioning correctly.
- Assist with procurement of IT hardware & software, in consultation with external specialists, ensuring quality, suitability, and cost‑effectiveness.
- Maintain a strong awareness of latest technologies and “best‑in‑class” engineering practices so Cambridge House remains at the cutting edge, utilising the latest technology from lead manufacturers.
Qualifications
- Demonstrated experience (typically 5+ years) in an IT engineering or technical role, preferably in luxury hotels.
- Hands‑on exposure to state‑of‑the‑art engineering systems: familiarity with advanced building technologies, AV systems, guest‑facing tech, automation, etc.
- Proven ability to train and supervise duty engineers.
- Excellent troubleshooting skills: diagnosing complex technical problems, working under pressure, and delivering solutions with elegance and calm.
- Strong communication skills: you must be able to explain technical issues in accessible language to team members and departments who are non‑technical.
- Solid organisational skills, attention to detail, ability to keep accurate documentation and to organise preventative maintenance schedules.
- A proactive mindset: someone who anticipates issues, seeks continuous improvement, and takes pride in ensuring reliability.
- Understanding of security and data protection in technical systems.
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
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IT Manager employer: Auberge Resorts, LLC
Contact Detail:
Auberge Resorts, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and IT sectors. Attend industry events or join online forums where you can meet people who might know about job openings at places like Cambridge House.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects and successes in IT management, especially in luxury settings. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on how you can bring value to Cambridge House by discussing your experience with advanced engineering systems and team training.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cambridge House team from the get-go.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for technology shine through! We want to see how your experience aligns with our vision for Cambridge House and how you can contribute to creating a top-notch IT environment.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in luxury hotel IT systems. We’re looking for specific examples of how you've successfully managed tech in similar settings, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language to explain your technical skills and experiences. Remember, we want to understand your journey without getting lost in jargon!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cambridge House. Don’t miss out!
How to prepare for a job interview at Auberge Resorts, LLC
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest IT systems and technologies relevant to luxury hotels. Brush up on your knowledge of AV systems, guest-facing tech, and building management systems. Being able to discuss these confidently will show that you’re ready to lead Cambridge House’s tech landscape.
✨Showcase Your Leadership Skills
Prepare examples of how you've trained and mentored team members in previous roles. Highlight your ability to communicate complex technical issues in simple terms. This will demonstrate your capability to support and guide duty engineers effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about past experiences where you had to troubleshoot technical issues under pressure. Have a few stories ready that showcase your calmness and elegance in resolving problems quickly, as this is crucial for maintaining smooth operations at Cambridge House.
✨Understand the Business Needs
Familiarise yourself with how different departments like housekeeping and guest services rely on technology. Be prepared to discuss how you would ensure their tech tools are functioning correctly and how you can contribute to their success through effective IT management.
