At a Glance
- Tasks: Lead the in-room dining experience, ensuring luxury service and guest satisfaction.
- Company: Join the historic Cambridge House, a vibrant luxury hotel in Mayfair.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a unique setting with a focus on exceptional guest experiences.
- Why this job: Be part of a reimagined landmark and create unforgettable dining moments.
- Qualifications: Experience in luxury dining and strong team management skills.
The predicted salary is between 40500 - 49500 £ per year.
Company Description
Since 1756, Cambridge House has been the home where the Great and the Glorious gather.
The storied Mayfair townhouse reawakens in 2026.
The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel.
The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel.
Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa.
It will also be home to an exclusive members club set to define the new pulse of modern London life.
For more information: auberge. com/cambridgehouse/
Follow Cambridge House, Auberge Collection on Instagram and Facebook @Cambridge House Auberge
Job Description
As In-Room Dining Manager at Cambridge House, you will oversee the full in-room dining experience, ensuring service is seamless, intuitive and reflective of the House’s values and philosophy.
You will be responsible for guiding a dedicated team, establishing operational excellence, and creating a culture where detail, timing and guest preference are second nature.
This role will have a focus on providing a highly personalised service with 24-hour accessibility, a refined menu curation and discreet, anticipatory delivery.
Key Responsibilities
- Oversee the seamless daily rhythm of the in-room dining service, ensuring consistent excellence in presentation, timing, and guest satisfaction.
- Ensure all guest orders are delivered with precision, discretion, reflecting the highest standards of luxury service.
- Coordinate closely with culinary and service departments to ensure smooth communication, intuitive collaboration, and a naturally efficient workflow.
- Manage and support team members within the in-room dining department, ensuring clear communication, calm coordination, and consistently elevated service delivery.
- Monitor service standards across all guest interactions, ensuring feedback is thoughtfully received, promptly acted upon, and meaningfully embedded into practice.
- Oversee ordering systems, POS accuracy, and service logistics to ensure operational efficiency that feels effortless and quietly assured.
- Drive the training, coaching and development of colleagues, nurturing product knowledge, service confidence and a passion for creating unforgettable guest moments.
- Manage rotas and scheduling to ensure well-balanced coverage across all service periods, including the demands of late-night service.
- Ensure full compliance with all health, safety, hygiene, and licensing requirements, maintaining an environment of calm order and absolute professionalism.
- Ensure full compliance with food safety and hygiene standards, including correct food handling procedures, stock rotation (FIFO), expiry date controls and allergen management to maintain the highest levels of guest safety and quality.
- Responsible for financial performance by monitoring departmental expenses, controlling food and beverage costs and minimising wastage.
- Collaborate with the various departments to continuously refine and elevate the in-room dining offering, shaping moments that feel both seamless and memorable.
Qualifications
- Proven experience within a luxury in-room dining operation, with a strong understanding of personalised guest expectations.
- Experience managing and developing team members in a fast-paced, high-detail service environment.
- Excellent organisational skills with the ability to manage multiple priorities calmly and effectively.
- Strong communication skills and a naturally attentive, service-led approach.
- Good understanding of hotel systems, ordering platforms and service logistics.
- A passion for refined dining experiences and creating memorable guest moments.
- Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.
While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge. com
Connect with Auberge Collection on Instagram, Tik Tok, Facebook, and Linked In @Auberge and #Always Auberge
In-Room Dining Manager in London employer: Auberge Resorts Collection
Cambridge House is an exceptional employer, offering a unique opportunity to be part of a historic luxury hotel in the heart of Mayfair. With a commitment to employee growth and a vibrant work culture, team members are encouraged to develop their skills while providing unparalleled service to guests. The hotel's dedication to preserving its rich heritage while embracing modern luxury creates a dynamic environment where every night brings new challenges and rewards.
Contact Details:
Auberge Resorts Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land In-Room Dining Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Auberge Resorts Collection
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We think you need these skills to ace In-Room Dining Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Auberge Resorts Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Auberge Resorts Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
