Director of Housekeeping

Company Description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital\’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

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Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

The Director of Housekeeping at Cambridge House will shape the heart of our guest experience through meticulous care, thoughtful leadership, and refined operational expertise – setting the benchmark for cleanliness, comfort, and understated luxury in Mayfair\’s newest icon.

This role calls for an inspiring leader who thrives under pressure, blending precision with intuition to create an environment that feels effortlessly elegant and genuinely welcoming. Equally invested in their team, guests, and the bottom line, the Director of Housekeeping has a unique opportunity to define operations from the ground up – building a culture that is both warm and empowering, as well as professional and precise.

Key Responsibilities:

• Build a positive and accountable working culture where team members feel valued, empowered, and motivated to grow
• Build, train, and inspire a team that embodies excellence, care, and professionalism.
• Establish and maintain the housekeeping standards for guest rooms, suites, public areas, corridors, and laundry, aligned with Cambridge Houses\’s style and luxury promise.
• Lead the pre-opening housekeeping setup: inventory selection (linen, amenities, uniform), workflows, SOPs, and supplier relationships.
• Oversee shift scheduling, team members deployment, and workload planning to ensure fair coverage and support team wellbeing.
• Conduct regular inspections and audits to ensure flawless presentation, comfort, and cleanliness.
• Monitor guest preferences and feedback to continually refine the housekeeping experience.
• Track and forecast costs with precision, identifying opportunities for efficiency and savings without compromising quality.
• Negotiate supplier terms and control purchasing in line with operational goals.
• Align financial decision-making with wiser business performance targets and sustainability objectives.
• Manage the department budget including labour costs, supplies, laundry, uniform and amenity expenses.
• Collaborate closely with Operations, Guest Services and Engineering teams to anticipate maintenance/repair needs, FF&E refreshes and guest preferences.
• Implement and uphold all health, safety, hygiene, and sustainability standards in line with legal requirements and best practice – including chemical handling, linen care, allergen control, and waste management.
• Stay ahead of trends and technologies in luxury housekeeping, incorporating best-in-class tools and approaches to keep Cambridge House at the forefront.

Qualifications

• Extensive leadership experience (4+ years) in Housekeeping in luxury hotel environments, with a proven ability to lead teams, deliver guest excellence, and manage complex operations.
• Strong financial acumen: including budget management, cost control, purchasing, forecasting.
• People-first mindset, with outstanding planning, organisational, and people-management skills.
• Guest-focused precision, with an eye for detail and an uncompromising standard for cleanliness, presentation, and guest comfort.
• Proficiency with housekeeping software and PMS.
• Composed, collaborative, and solutions-oriented under pressure.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world\’s most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge