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- Tasks: Design and deliver engaging learning experiences for a luxury hotel team.
- Company: Join the prestigious Cambridge House, a reimagined Mayfair landmark.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Be part of an extraordinary collection of unique hotels and create unforgettable guest experiences.
- Why this job: Shape the future of luxury hospitality and inspire a passionate team.
- Qualifications: Experience in Learning & Development within luxury hospitality is essential.
The predicted salary is between 50000 - 60000 £ per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital's most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.
As Learning & Development Manager at Cambridge House you will hold a pivotal role in shaping the growth, engagement, and excellence of our team members at one of London's most anticipated luxury hotel openings. You will design and deliver learning experiences that reflect the refined elegance and exceptional service of Cambridge House, while cultivating a supportive and inspirational culture that is felt across our collection. Through your work, you will bring our ENRICH values to life, and learning will become an integral part of the team member journey, enriching both the guest experience and the sense of pride shared across our team.
Key Responsibilities:- Develop and implement a comprehensive learning & development strategy tailored to Cambridge House's values, service philosophy, and operational needs.
- Lead the creation of an engaging induction and onboarding programme that ensures new team members feel welcomed, empowered, and aligned with our ethos from day one.
- Partner with department heads to assess learning needs and craft bespoke development solutions, including service excellence, leadership, and soft-skills training.
- Design and deliver training workshops, coaching sessions, and blended-learning programmes (classroom, e-learning, on-the-job) that inspire confidence and promote continuous growth.
- Oversee statutory, compliance, and mandatory training to ensure all team members meet required standards while maintaining the highest level of guest service.
- Embed Cambridge House's values and service philosophy into all Management Development Programmes, shaping confident leaders who champion the guest experience.
- Promote career development within the hotel by creating structured pathways and supporting succession planning.
- Evaluate the impact of learning initiatives through feedback, assessments, and performance data, refining programmes to maximise their relevance and effectiveness.
- Embody and advocate Cambridge House's values in all learning delivery, promoting a warm, respectful, and refined service culture.
- Proven experience in a Learning & Development role within luxury hospitality or high-end service environments.
- Strong facilitation, coaching, and presentation skills.
- Experience designing and implementing blended learning programmes, including familiarity with LMS platforms.
- Excellent stakeholder-management skills, demonstrated by successful collaboration with senior leadership and operational teams.
- Strategic thinker with hands-on execution ability: comfortable creating long-term plans and also delivering direct training.
- Analytical mindset, able to assess learning effectiveness, use metrics, and adapt programmes for continuous improvement.
- Passion for luxury hospitality, with a genuine desire to see every team member thrive and deliver outstanding guest experiences.
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
Learning & Development Manager in Westminster employer: Auberge Collection
Contact Detail:
Auberge Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Manager in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality sector, especially those connected to Cambridge House. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your passion for learning and development! When you get the chance to speak with hiring managers, share your ideas on how to enhance training programmes. This will demonstrate your commitment to their values and culture.
✨Tip Number 3
Prepare for interviews by researching Cambridge House's history and values. Tailor your responses to reflect how your experience aligns with their mission of providing exceptional service and creating memorable guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cambridge House team.
We think you need these skills to ace Learning & Development Manager in Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for luxury hospitality shine through. We want to see how much you care about creating exceptional experiences for both guests and team members alike.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Learning & Development Manager role. Highlight your experience in luxury settings and how it relates to our values at Cambridge House.
Be Authentic: We love authenticity! Don’t be afraid to let your personality come through in your writing. Share your unique approach to learning and development, and how you envision contributing to our vibrant culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Auberge Collection
✨Know Your Cambridge House
Before the interview, dive deep into the history and values of Cambridge House. Understand their ENRICH values and how they shape the guest experience. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Learning Strategies
Be ready to discuss specific learning and development strategies you've implemented in previous roles. Prepare examples that highlight your ability to create engaging training programmes and how they positively impacted team performance and guest satisfaction.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by discussing how you've collaborated with department heads in the past. Share examples of how you assessed learning needs and crafted bespoke solutions that aligned with operational goals.
✨Emphasise Continuous Improvement
Talk about your analytical mindset and how you've evaluated the effectiveness of learning initiatives. Be prepared to share metrics or feedback you've used to refine programmes, showcasing your commitment to continuous improvement in a luxury hospitality setting.