At a Glance
- Tasks: Lead the spa team to create exceptional wellness experiences for guests.
- Company: Join the historic Cambridge House, a luxury hotel reimagining Mayfair.
- Benefits: Competitive salary, wellness benefits, and a vibrant work environment.
- Other info: Be part of a unique team at a landmark destination opening in 2026.
- Why this job: Shape guest experiences in a stunning, luxurious setting with a focus on wellbeing.
- Qualifications: Experience in luxury spa management and a passion for holistic wellness.
The predicted salary is between 40000 - 50000 £ per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
As Spa Duty Manager, you will play a central role in shaping the guest experience from the moment the spa opens its doors. You will curate a calm, elevated and intuitive guest experience rooted in the Joy of Wellbeing, ensuring a sense of ease, balance and quiet pleasure is woven seamlessly through every interaction. From pre-opening through to ongoing operations, you will lead a team of skilled wellness professionals, overseeing programming and standards to ensure the wellness offering remains distinctive, considered and authentically aligned with Cambridge House.
Key Responsibilities:- Lead the pre-opening planning, setup and launch of all wellness facilities alongside the Director of Wellbeing and Assistant Director of Wellbeing.
- Play a key role in delivering the Auberge “Joy of Wellbeing” philosophy; creating intentional, joyful, and deeply human wellness experiences.
- Ensure the facilities are fully aligned with the Cambridge House vision, operationally sound and ready to deliver an exceptional guest experience from opening day.
- Oversee the daily operation of the spa and fitness areas, ensuring consistently high standards of service, presentation, cleanliness and ambience.
- Assist with curating a thoughtful menu of treatments, therapies and wellness experiences.
- Assist with recruiting, training and leading a team of wellness and spa team members.
- Ensure each guest experience is personalised, intuitive and delivered with warmth, discretion and attention to detail.
- Work closely with Front Office, Housekeeping, Food & Beverage and Engineering.
- Manage relationships with external wellness partners.
- Ensure full compliance with health, safety and regulatory standards.
- Proven supervisory or managerial experience leading spa or wellness operations within a luxury hotel, private members’ club or high-end wellness destination.
- Strong understanding of holistic wellbeing, spa operations, fitness and guest experience design.
- Industry relevant qualifications (Degree, HND or Advanced GNVQ).
- Experience in training, systems, processes and team support.
- Confident in managing operations, guest experience and health & safety.
- Strong technical knowledge of massage therapies, including Swedish, Deep Tissue and Prenatal treatments.
- Calm, confident leadership style with a genuine passion for service and care.
- Excellent communication and organisational skills.
- Detail-driven, intuitive and naturally attentive.
Spa Duty Manager employer: Auberge Collection
Cambridge House offers an exceptional work environment where the art of hospitality meets wellness, set in the heart of Mayfair. As a Spa Duty Manager, you will be part of a vibrant team dedicated to creating memorable guest experiences while enjoying opportunities for professional growth and development within a luxury setting. With a commitment to the Joy of Wellbeing philosophy, employees benefit from a supportive culture that values innovation, collaboration, and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Duty Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into Cambridge House's history and values. This will help you connect your experience with their vision and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to spa management and guest experience. We can even help you with mock interviews to boost your confidence and ensure you nail those responses.
✨Tip Number 3
Showcase your passion for wellness! When discussing your previous roles, highlight specific examples where you created memorable guest experiences or led a team to success. This will resonate well with the Joy of Wellbeing philosophy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a simple yet effective way to keep you on their radar and show your enthusiasm for the role.
We think you need these skills to ace Spa Duty Manager
Some tips for your application 🫡
Show Your Passion for Wellbeing:When writing your application, let your passion for wellness and guest experience shine through. We want to see how you can bring the Joy of Wellbeing philosophy to life in your role as Spa Duty Manager.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury spa or wellness operations. We’re looking for someone who understands the nuances of creating a calm and inviting atmosphere, so be specific about your past roles and achievements.
Be Personable and Authentic:Your written application should reflect your personality. We value authenticity, so don’t hesitate to share your unique approach to leadership and guest interaction. Show us how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cambridge House.
How to prepare for a job interview at Auberge Collection
✨Know the Joy of Wellbeing
Familiarise yourself with the Auberge 'Joy of Wellbeing' philosophy. Be ready to discuss how you can create intentional and joyful wellness experiences for guests. Think about specific examples from your past experience that align with this approach.
✨Showcase Your Leadership Skills
As a Spa Duty Manager, you'll be leading a team. Prepare to share your leadership style and how you've successfully managed teams in the past. Highlight any training or mentoring experiences that demonstrate your ability to nurture talent and maintain high service standards.
✨Understand Spa Operations
Brush up on your knowledge of spa operations, including treatment offerings and guest experience design. Be prepared to discuss how you would ensure operational excellence and a seamless guest journey from the moment they enter the spa.
✨Build Relationships
Emphasise your ability to collaborate with other departments like Front Office and Housekeeping. Think of examples where you've successfully integrated services across teams to enhance the overall guest experience, showcasing your communication skills and teamwork.
