At a Glance
- Tasks: Lead the spa team and create exceptional wellness experiences for guests.
- Company: Join the historic Cambridge House, a luxury hotel reimagining Mayfair.
- Benefits: Competitive salary, wellness benefits, and a vibrant work environment.
- Other info: Be part of a unique team at a landmark destination.
- Why this job: Shape guest experiences in a stunning, innovative luxury setting.
- Qualifications: Experience in luxury spa management and a passion for wellbeing.
The predicted salary is between 40000 - 50000 € per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.
As Spa Duty Manager, you will play a central role in shaping the guest experience from the moment the spa opens its doors. You will curate a calm, elevated and intuitive guest experience rooted in the Joy of Wellbeing, ensuring a sense of ease, balance and quiet pleasure is woven seamlessly through every interaction. From pre-opening through to ongoing operations, you will lead a team of skilled wellness professionals, overseeing programming and standards to ensure the wellness offering remains distinctive, considered and authentically aligned with Cambridge House.
Key Responsibilities:- Lead the pre-opening planning, setup and launch of all wellness facilities alongside the Director of Wellbeing and Assistant Director of Wellbeing, which will include swimming pool, bath house, treatment rooms, state-of-the-art gym and studios.
- Play a key role in delivering the Auberge “Joy of Wellbeing” philosophy; creating intentional, joyful, and deeply human wellness experiences.
- Ensure the facilities are fully aligned with the Cambridge House vision, operationally sound and ready to deliver an exceptional guest experience from opening day.
- Oversee the daily operation of the spa and fitness areas, ensuring consistently high standards of service, presentation, cleanliness and ambience, and creating a calm, welcoming environment that encourages guests to slow down and feel genuinely cared for.
- Assist with curating a thoughtful menu of treatments, therapies and wellness experiences, combining innovation with trusted, timeless practices, and regularly reviewing offerings to ensure they remain relevant, credible and aligned with guest expectations.
- Assist with recruiting, training and leading a team of wellness and spa team members, creating a professional, supportive and highly skilled team, setting clear service standards and nurturing pride, confidence and consistency in delivery.
- Ensure each guest experience is personalised, intuitive and delivered with warmth, discretion and attention to detail, recognising individual needs and preferences and maintaining a high level of confidentiality.
- Work closely with Front Office, Housekeeping, Food & Beverage and Engineering, building strong working relationships to ensure wellness experiences are seamlessly integrated into the wider guest journey and supported by clear communication and shared standards.
- Manage relationships with external wellness partners, selecting collaborators who reflect the values of Cambridge House and with the Joy of Wellbeing philosophy.
- Ensure full compliance with health, safety and regulatory standards, maintaining robust procedures and a strong culture of care for guests and team members alike.
- Proven supervisory or managerial experience leading spa or wellness operations within a luxury hotel, private members’ club or high-end wellness destination.
- Strong understanding of holistic wellbeing, spa operations, fitness and guest experience design.
- Industry relevant qualifications (Degree, HND or Advanced GNVQ).
- Experience in training, systems, processes and team support.
- Confident in managing operations, guest experience and health & safety.
- Strong technical knowledge of massage therapies, including Swedish, Deep Tissue and Prenatal treatments.
- Calm, confident leadership style with a genuine passion for service and care.
- Excellent communication and organisational skills.
- Detail-driven, intuitive and naturally attentive.
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
Spa Duty Manager in London employer: Auberge Collection
Cambridge House offers an exceptional work environment for the Spa Duty Manager, where you will be at the forefront of creating a unique and elevated guest experience in a historic and luxurious setting. With a strong emphasis on employee growth, a supportive team culture, and the opportunity to lead a talented group of wellness professionals, you will thrive in a dynamic atmosphere that values innovation and personal well-being. Located in the heart of Mayfair, this role not only provides a chance to shape the future of a prestigious hotel but also to be part of a vibrant community that celebrates the art of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Duty Manager in London
✨Tip Number 1
Network like a pro! Connect with people in the wellness and hospitality industry, especially those who have ties to Cambridge House. Attend events, join relevant groups on social media, and don’t be shy about reaching out for informational chats. You never know who might help you land that Spa Duty Manager role!
✨Tip Number 2
Show off your passion for wellbeing! When you get the chance to chat with potential employers, share your thoughts on the Joy of Wellbeing philosophy. Discuss how you can create memorable experiences for guests and how your leadership style aligns with their vision. Let your enthusiasm shine through!
✨Tip Number 3
Prepare for interviews by diving deep into Cambridge House’s history and values. Familiarise yourself with their unique offerings and think about how you can contribute to their mission. Bring ideas to the table during interviews – they’ll love seeing your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cambridge House team. Keep an eye on our careers page for updates and new opportunities!
We think you need these skills to ace Spa Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Wellbeing:When writing your application, let your passion for wellness and guest experience shine through. We want to see how you connect with the Joy of Wellbeing philosophy and how you can bring that to life at Cambridge House.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury spa or wellness operations. We’re looking for specific examples that demonstrate your leadership skills and how you've created memorable guest experiences in the past.
Be Detail-Oriented:Pay attention to the details in your application. From spelling and grammar to the structure of your writing, we appreciate a polished presentation. It reflects the high standards we uphold at Cambridge House.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cambridge House!
How to prepare for a job interview at Auberge Collection
✨Know the Cambridge House Vibe
Before your interview, dive deep into the ethos of Cambridge House and its Joy of Wellbeing philosophy. Familiarise yourself with their approach to luxury and wellness, as this will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Spa Duty Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or improved guest experiences. Highlight your calm leadership style and how you foster a supportive environment for your team.
✨Be Ready to Discuss Wellness Trends
Stay updated on the latest trends in wellness and spa treatments. Be prepared to discuss how you would curate a thoughtful menu of treatments that combines innovation with timeless practices, showing that you can keep the offerings relevant and appealing to guests.
✨Prepare Questions About Collaboration
Collaboration is key in this role, so think of insightful questions to ask about how the spa integrates with other departments like Front Office and Food & Beverage. This shows your understanding of the importance of teamwork in creating a seamless guest experience.
