At a Glance
- Tasks: Create unforgettable guest experiences and curate personalised London itineraries.
- Company: Join the historic Cambridge House, a vibrant luxury hotel in Mayfair.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Other info: Collaborative team environment with a focus on individuality and exceptional service.
- Why this job: Be part of an exciting new hotel opening and shape memorable guest journeys.
- Qualifications: Exceptional communication skills and a passion for London's culture.
The predicted salary is between 31500 - 38500 £ per year.
Company Description
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries-old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike. Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.
Job Description
As a Guest Relations Executive at Cambridge House, you will shape each guest’s journey long before they step through our doors, transforming pre-arrival conversations into thoughtful, personalised experiences. From crafting bespoke London itineraries to coordinating special requests and carefully considered in-room amenities, you will bring warmth, imagination and precision to every detail. Working closely with the Guest Relations Manager and team members across the House, you will help create a culture where individuality is celebrated and exceptional hospitality comes naturally. As we prepare to open our doors, you will play an important part in shaping the distinctive experiences and thoughtful touches that make Cambridge House truly unforgettable.
Key Responsibilities:
- Curate a seamless pre-arrival journey, anticipating guest preferences and create personalised experiences that make every stay feel special.
- Design bespoke London itineraries, recommending exceptional dining, cultural experiences, shopping and hidden gems tailored to each guest’s interests.
- Manage internal and external telephone calls with warmth, professionalism, ensuring every interaction reflects the spirit of the House.
- Review daily reports, guest profiles and arrival information to identify VIPs, special occasions and outstanding requests, ensuring every detail is accurately communicated and actioned.
- Coordinate personalised amenities and special arrangements, working closely with In-Room Dining, Housekeeping, Culinary and other departments to ensure every detail is delivered seamlessly.
- Liaise with external partners and internal team members to arrange reservations, experiences, transport and special requests, creating a seamless guest journey.
- Mentor and support the Guest Relations Coordinator, sharing knowledge and encouraging thoughtful, personalised service.
- Contribute ideas and initiative to the development of Cambridge House’s guest experience, helping shape the service standards and distinctive traditions of the House.
Qualifications:
- Exceptional communication skills, both written and verbal, with a polished, engaging manner and the confidence to connect with an international clientele.
- A genuine passion for London, its cultural scene, dining, arts and hidden treasures, with the curiosity to continually discover new experiences worth sharing.
- A collaborative and supportive approach, with the interpersonal skills to build trusted relationships, share knowledge and mentor fellow team members.
- Digital confidence and the ability to learn property management systems and guest communication platforms; experience with Opera or a similar system would be advantageous.
- Flexibility to work shifts including weekends and bank holidays.
- Right to work in the United Kingdom.
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
Guest Relations Executive in London employer: Auberge Collection
At Cambridge House, part of the prestigious Auberge Collection, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. As a Hospitality Finance Director, you will not only lead a talented finance team but also enjoy exceptional growth opportunities within a luxury environment that prioritises employee development and well-being. Located in the heart of Mayfair, our hotel offers a unique chance to be part of a transformative pre-opening experience, where your contributions will directly shape the future of this exquisite destination.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Executive in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Auberge Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Auberge Collection
Don't be shy about reaching out to Auberge Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Executive in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Auberge Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Auberge Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
