At a Glance
- Tasks: Lead the spa team and create exceptional wellness experiences for guests.
- Company: Join the historic Cambridge House, a luxury hotel reimagining Mayfair.
- Benefits: Competitive salary, wellness perks, and a vibrant work environment.
- Other info: Be part of a unique team at a landmark destination.
- Why this job: Shape guest experiences in a stunning, innovative luxury setting.
- Qualifications: Experience in luxury spa management and a passion for wellbeing.
The predicted salary is between 40000 - 50000 € per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
As Spa Duty Manager, you will play a central role in shaping the guest experience from the moment the spa opens its doors. You will curate a calm, elevated and intuitive guest experience rooted in the Joy of Wellbeing, ensuring a sense of ease, balance and quiet pleasure is woven seamlessly through every interaction. From pre-opening through to ongoing operations, you will lead a team of skilled wellness professionals, overseeing programming and standards to ensure the wellness offering remains distinctive, considered and authentically aligned with Cambridge House.
Key Responsibilities:- Lead the pre-opening planning, setup and launch of all wellness facilities alongside the Director of Wellbeing and Assistant Director of Wellbeing.
- Play a key role in delivering the Auberge “Joy of Wellbeing” philosophy; creating intentional, joyful, and deeply human wellness experiences.
- Ensure the facilities are fully aligned with the Cambridge House vision, operationally sound and ready to deliver an exceptional guest experience from opening day.
- Oversee the daily operation of the spa and fitness areas, ensuring consistently high standards of service, presentation, cleanliness and ambience.
- Assist with curating a thoughtful menu of treatments, therapies and wellness experiences.
- Assist with recruiting, training and leading a team of wellness and spa team members.
- Ensure each guest experience is personalised, intuitive and delivered with warmth, discretion and attention to detail.
- Work closely with Front Office, Housekeeping, Food & Beverage and Engineering.
- Manage relationships with external wellness partners.
- Ensure full compliance with health, safety and regulatory standards.
- Proven supervisory or managerial experience leading spa or wellness operations within a luxury hotel, private members’ club or high-end wellness destination.
- Strong understanding of holistic wellbeing, spa operations, fitness and guest experience design.
- Industry relevant qualifications (Degree, HND or Advanced GNVQ).
- Experience in training, systems, processes and team support.
- Confident in managing operations, guest experience and health & safety.
- Strong technical knowledge of massage therapies.
- Calm, confident leadership style with a genuine passion for service and care.
- Excellent communication and organisational skills.
- Detail-driven, intuitive and naturally attentive.
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
Spa Duty Manager in City of Westminster employer: Auberge Collection
Cambridge House offers an exceptional work environment for the Spa Duty Manager, where you will be at the forefront of creating a unique and elevated guest experience in a historic and luxurious setting. With a strong emphasis on employee growth, a supportive team culture, and the opportunity to lead a talented group of wellness professionals, you will thrive in a dynamic atmosphere that values innovation and personal well-being. Located in the heart of Mayfair, this role not only provides a chance to shape the future of a prestigious hotel but also to be part of a vibrant community that celebrates the art of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Duty Manager in City of Westminster
✨Tip Number 1
Network like a pro! Connect with people in the wellness and hospitality industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in style! If you're applying for the Spa Duty Manager role, visit the spa or hotel beforehand. Get a feel for the vibe and chat with staff. This shows genuine interest and gives you great insights for your interview.
✨Tip Number 3
Prepare to impress! Research Cambridge House and its Joy of Wellbeing philosophy. Be ready to discuss how your experience aligns with their vision and how you can enhance the guest experience from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Cambridge House and contributing to its unique atmosphere.
We think you need these skills to ace Spa Duty Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Wellbeing:When writing your application, let your enthusiasm for wellness shine through! Share your experiences and how they align with our Joy of Wellbeing philosophy. We want to see that you genuinely care about creating exceptional guest experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Spa Duty Manager role. Highlight relevant experience in luxury spa operations and any leadership roles you've held. We love seeing how your background fits with our vision at Cambridge House!
Be Detail-Oriented:Pay attention to the details in your application. Ensure there are no typos or formatting issues, as this reflects your professionalism. We appreciate candidates who take the time to present themselves well, just like we do for our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on being part of the Cambridge House team from the get-go!
How to prepare for a job interview at Auberge Collection
✨Know the Joy of Wellbeing
Familiarise yourself with the Auberge 'Joy of Wellbeing' philosophy. Be ready to discuss how you can create intentional and joyful wellness experiences for guests. Think about specific examples from your past experience that align with this approach.
✨Showcase Your Leadership Skills
As a Spa Duty Manager, you'll be leading a team. Prepare to share your leadership style and how you've successfully managed teams in the past. Highlight any training or mentoring experiences that demonstrate your ability to nurture talent and maintain high service standards.
✨Understand the Guest Experience
Dive deep into what makes a memorable guest experience in a luxury spa setting. Be prepared to discuss how you would personalise services and ensure every guest feels valued and cared for. Use examples that showcase your attention to detail and intuitive understanding of guest needs.
✨Connect with the Cambridge House Vision
Research Cambridge House and its unique offerings. Be ready to articulate how your vision aligns with theirs, especially regarding the integration of wellness into the overall guest journey. Show enthusiasm for being part of a historic property that aims to redefine luxury hospitality.
