At a Glance
- Tasks: Handle guest enquiries and curate personalised reservations with warmth and professionalism.
- Company: Join the historic Cambridge House, a luxury hotel reawakening in 2026.
- Benefits: Be part of a pre-opening team with opportunities for growth in a vibrant environment.
- Other info: Collaborative team culture focused on delivering exceptional guest experiences.
- Why this job: Experience the art of hospitality and make memorable moments for guests.
- Qualifications: Previous experience in luxury hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
Embark on a journey of refined hospitality as a Reservations Agent at Cambridge House, where every interaction becomes an artful orchestration of bespoke experiences. You will be responsible for handling guest enquiries with care, accuracy and confidence, ensuring every interaction reflects the values and standards of Cambridge House. Working across the full scope of the hotel, the role requires a strong understanding of not only guest rooms but also food and beverage offerings, spa facilities, and special events, enabling you to seamlessly curate personalised reservations for our guests. This is an exciting opportunity to join a pre-opening environment, where attention to detail, cross-departmental collaboration and a genuine love of hospitality are essential to bringing the full Cambridge House experience to life.
Key Responsibilities
- Handle all reservations enquiries for Cambridge House via telephone, email and other channels with professionalism and warmth.
- Act as a trusted point of contact for guests, providing knowledgeable guidance on the hotel, its facilities, room categories, rates, entertainment, and directions.
- Ensure all reservations are accurately entered into the Property Management System, with clear and detailed notes reflecting guest requirements, expectations, and preferences.
- Deliver a highly personalised approach to every guest interaction, identifying preferences, special occasions, and individual needs.
- Maintain a thorough understanding of all Cambridge House offerings, including food and beverage, wellbeing and spa services, and special events.
- Manage reservation amendments, cancellations, and special requests with care, accuracy, and attention to detail.
- Uphold Cambridge House service standards across all reservations interactions.
- Contribute positively to a collaborative and supportive team environment during the pre-opening phase and beyond.
- Work closely with Front of House and operational teams to resolve any challenges; ensure follow-through and exceed guest expectations.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Receive and record guest restaurant reservations in person or via phone, inputting all details into Sevenrooms in accordance with Auberge Collection standards.
Qualifications
- Previous experience in a reservations, front office or guest services role within a high-end or luxury hotel.
- Intermediate computer literacy, including PMS (Opera Cloud), Google and Microsoft Office tools.
- Proficiency in English; additional languages are highly desirable.
- A warm, professional telephone manner and strong written communication skills.
- Ability to multi-task with exceptional attention to detail and accuracy in data handling, guest preferences, and booking records.
- A team-oriented mindset and a desire to grow within a quality-led hospitality environment.
- Ability to work cohesively with other departments and co-workers as part of a team.
- A guest-first mindset, committed to delivering seamless, personalised service from the initial enquiry onward.
Reservations Agent in City of Westminster employer: Auberge Collection
Auberge Collection is an exceptional employer that prioritises employee wellbeing and growth, offering a vibrant work culture in the heart of London. As a Spa Therapist at Cambridge House, you will be part of a dedicated team that values personalised guest experiences, with opportunities for professional development in a luxury environment. Enjoy competitive benefits and the chance to contribute to a unique hospitality experience that truly embodies the Auberge philosophy.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Auberge Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Auberge Collection
Don't be shy about reaching out to Auberge Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Auberge Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Auberge Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
