At a Glance
- Tasks: Handle guest enquiries and curate personalised reservations with warmth and professionalism.
- Company: Join the historic Cambridge House, a luxury hotel reawakening in 2026.
- Benefits: Be part of a pre-opening team with opportunities for growth in a vibrant environment.
- Other info: Collaborative team culture focused on delivering exceptional guest experiences.
- Why this job: Experience the art of hospitality and make memorable moments for guests.
- Qualifications: Previous experience in luxury hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
Embark on a journey of refined hospitality as a Reservations Agent at Cambridge House, where every interaction becomes an artful orchestration of bespoke experiences. You will be responsible for handling guest enquiries with care, accuracy and confidence, ensuring every interaction reflects the values and standards of Cambridge House. Working across the full scope of the hotel, the role requires a strong understanding of not only guest rooms but also food and beverage offerings, spa facilities, and special events, enabling you to seamlessly curate personalised reservations for our guests. This is an exciting opportunity to join a pre-opening environment, where attention to detail, cross-departmental collaboration and a genuine love of hospitality are essential to bringing the full Cambridge House experience to life.
Key Responsibilities- Handle all reservations enquiries for Cambridge House via telephone, email and other channels with professionalism and warmth.
- Act as a trusted point of contact for guests, providing knowledgeable guidance on the hotel, its facilities, room categories, rates, entertainment, and directions.
- Ensure all reservations are accurately entered into the Property Management System, with clear and detailed notes reflecting guest requirements, expectations, and preferences.
- Deliver a highly personalised approach to every guest interaction, identifying preferences, special occasions, and individual needs.
- Maintain a thorough understanding of all Cambridge House offerings, including food and beverage, wellbeing and spa services, and special events.
- Manage reservation amendments, cancellations, and special requests with care, accuracy, and attention to detail.
- Uphold Cambridge House service standards across all reservations interactions.
- Contribute positively to a collaborative and supportive team environment during the pre-opening phase and beyond.
- Work closely with Front of House and operational teams to resolve any challenges; ensure follow-through and exceed guest expectations.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Receive and record guest restaurant reservations in person or via phone, inputting all details into Sevenrooms in accordance with Auberge Collection standards.
- Previous experience in a reservations, front office or guest services role within a high-end or luxury hotel.
- Intermediate computer literacy, including PMS (Opera Cloud), Google and Microsoft Office tools.
- Proficiency in English; additional languages are highly desirable.
- A warm, professional telephone manner and strong written communication skills.
- Ability to multi-task with exceptional attention to detail and accuracy in data handling, guest preferences, and booking records.
- A team-oriented mindset and a desire to grow within a quality-led hospitality environment.
- Ability to work cohesively with other departments and co-workers as part of a team.
- A guest-first mindset, committed to delivering seamless, personalised service from the initial enquiry onward.
Reservations Agent in City of Westminster employer: Auberge Collection
Cambridge House offers an exceptional work environment for a Reservations Agent, where the rich heritage of Mayfair meets modern luxury. Employees benefit from a collaborative and supportive culture, with opportunities for personal growth in a pre-opening setting that values attention to detail and a genuine passion for hospitality. Join a team dedicated to crafting bespoke experiences in a historic yet vibrant destination, ensuring every guest interaction is memorable and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Cambridge House, its history, and what makes it unique. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll need to handle guest enquiries with warmth and professionalism. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Cambridge House team. Don’t miss out!
We think you need these skills to ace Reservations Agent in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing exceptional service and how you can contribute to the unique atmosphere at Cambridge House.
Be Detail-Oriented:Attention to detail is key in our industry. Make sure your application is free from typos and errors. Highlight any experience you have with managing reservations or guest interactions, showcasing your ability to handle details accurately.
Personalise Your Application:Tailor your application to reflect the values and standards of Cambridge House. Mention specific aspects of the hotel that excite you and how you can enhance the guest experience through your role as a Reservations Agent.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! This way, we can easily track your application and ensure it reaches the right team members who are eager to meet you.
How to prepare for a job interview at Auberge Collection
✨Know Your Stuff
Before the interview, dive deep into Cambridge House's offerings. Familiarise yourself with their food and beverage options, spa services, and any special events. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Warmth
As a Reservations Agent, your phone manner is crucial. Practice speaking warmly and professionally. You might even want to role-play with a friend to get comfortable handling guest enquiries and showcasing your ability to create a welcoming atmosphere.
✨Show Off Your Attention to Detail
Prepare examples from your past experiences that highlight your attention to detail. Whether it’s managing bookings or personalising guest experiences, being able to share specific instances where you excelled in this area will impress the interviewers.
✨Team Spirit Matters
Cambridge House values collaboration, especially in a pre-opening environment. Be ready to discuss how you've worked effectively in teams before. Share stories that demonstrate your ability to support colleagues and contribute positively to a team dynamic.
